Customer Success Engineer

hace 1 semana

Bogotá, Bogotá D.E., Colombia https:www.energyjobline.comsitemap A tiempo completo

Job Summary

The Customer Success Engineer will be responsible for building relationships with new and existing customers by project managing their onboarding to the product, providing best practices, technical and customer support, and user training on the application. The ideal candidate will have excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry.

Key Responsibilities

  1. Provide technical and customer support to customers over the phone and support portal.
  2. Train new users and consult on best practices to ensure successful adoption of the product.
  3. Graduate new customers from onboarding to company advocates who provide additional value through referrals and joint initiatives.
  4. Contribute to the development of processes and procedures for implementing new customers.
  5. Provide feedback to the product and development team on customer requests for feature and product development.
  6. Participate in Quality Assurance testing for new application releases and data import projects.
  7. Track time, maintain documented relationships, and identify risks in the company CRM application.
  8. Prioritize support and development tasks and allocate time effectively.
  9. Perform actions necessary to retain customers and ensure their continued success.
  10. Configure the application to meet customer needs and interact with land team members, outsourced development teams, and customers.
  11. Manage customer issues related to the product and ensure timely resolution.
  12. Manage all resources related to the successful maintenance and development of the business.

Requirements

  1. 4-year degree from an accredited university.
  2. Experience working with software products in a support, development, testing, or implementation capacity.
  3. Advanced Excel skills, including the ability to work with VLOOKUP, INDEX, MATCH, and IF functions.
  4. Excellent interpersonal skills, with the ability to develop productive relationships with colleagues, customers, and associates.
  5. Problem-solving skills, with the ability to communicate effectively with customers at all levels.
  6. Strong written and oral communication skills.
  7. Strong time management and organizational skills, with an attention to detail and ability to handle multiple priorities effectively.
  8. Logical thinking and a high level of energy.
  9. Customer service orientation, with a focus on responding promptly to customer needs and soliciting feedback to improve service and offerings.
  10. Maturity and seasoned judgment.
  11. Fluency in English, both written and verbal.

Preferred Skills

  1. 2-3 years of experience in customer service and application support.
  2. Basic database (SQL) working knowledge.
  3. 3+ years of experience in the oil and gas industry, with a detailed understanding of upstream oil and gas operations.

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