Business Solutions Specialist

hace 7 días

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Business Solutions Associate. This role will play a critical part in the success of our business lines and IT&S; ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team's business strategies and objectives.

Key Responsibilities

  • Customer Focus
    • Champion a customer-centric culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
  • Business Acumen
    • Apply business values to ensure that the Technology team is delivering the right product for stakeholders, ensuring user stories are clearly defined and the team understands the scope and expectation of work.
  • Agile Delivery
    • Assist the Scrum Master in managing agile delivery/adoption (JIRA, Confluence, Kanban, ServiceNow). Ensure that backlogs are visible, transparent, clear to all, and prioritize to drive meaningful outcomes.
    • Conduct and manage requirements for demo sessions with stakeholder teams.
  • Process Improvement
    • Assist stakeholders and support teams to establish necessary service procedures, policies, and standards in compliance with internal policies and documentation guidelines.
  • Software Development
    • Assist and support software development and the Support team in achieving their objectives by applying innovative and problem-solving thinking to increase design effectiveness, procedures, and cost-effective solutions.
  • Problem Solving
    • Identify root causes of high-frequency problems and support actionable plans to improve development team performance through material changes to our products and services.
  • Metrics and Reporting
    • Manage business and software development metrics framework for software products. Analyze large amounts of data to create reports and presentations for leadership teams.
  • Workflow Optimization
    • Use various software programs to help the bank and designated teams formulate proper workflows and templates.
  • Risk Management
    • Understand how the Bank's risk appetite and risk culture should be incorporated into day-to-day activities and decisions.
  • Operational Excellence
    • Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
  • Team Collaboration
    • Champion a high-performance environment and contribute to an inclusive work environment.

Dimensions

  • Business units supported: Retail Banking, Adjudications, Global Business Services, Operations and Compliance Services, Global Compliance, Global Complaints, and International Banking Operations.
  • 1-2 Direct Reports
  • Global (Canada and International Banking)

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