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Business Solutions Specialist
hace 2 meses
Requisition ID:
At ScotiaTech, we prioritize the growth and development of our employees, ensuring a rewarding career path.
Objective
The role plays a crucial part in the success of the GOCT business lines and IT&S, ensuring that individual objectives, plans, and initiatives align with the overarching business strategies and goals. It is essential that all activities adhere to applicable regulations, internal policies, and procedures.
Key Responsibilities
Foster a customer-centric culture to enhance client relationships and utilize broader Bank resources, systems, and knowledge. Maintain a business values-oriented approach to guarantee that the Technology team delivers suitable products for stakeholders, ensuring user stories are well-defined and the scope of work is understood. Support the Scrum Master in managing agile delivery and adoption (JIRA, Confluence, Kanban, ServiceNow). Ensure that backlogs are visible, transparent, and prioritized to achieve significant outcomes, and manage requirements for demonstration sessions with stakeholder teams. Collaborate with stakeholders and support teams to establish necessary service procedures, policies, and standards in line with internal policies and documentation guidelines. Assist and support software development and the Support team in meeting their objectives by applying innovative and problem-solving approaches to enhance design effectiveness, procedures, and cost-efficient solutions while complying with business and regulatory requirements. Identify root causes of frequently occurring issues and support actionable plans to enhance the development team's performance through substantial changes to products and services. Oversee business and software development metrics framework for software products, analyzing large datasets to create reports and presentations for leadership teams. Utilize various software tools to assist the bank and designated teams in formulating appropriate workflows and templates. Comprehend how the Bank's risk appetite and culture should be integrated into daily activities and decision-making processes. Actively pursue effective and efficient operations within respective areas, adhering to Scotiabank's Values, Code of Conduct, and Global Sales Principles, while ensuring the adequacy and effectiveness of daily business controls to meet obligations regarding operational, compliance, AML/ATF/sanctions, and conduct risk. Promote a high-performance environment and contribute to an inclusive workplace.Scope
Supported business units: RBBO, Adjudications, GBS, OCS, Global Compliance, Global Complaints, and IB Operations. 1-2 Direct Reports Global (Canada & IB).Qualifications / Experience / Additional Information
Required: University or College degree in Business, Engineering, or Computer Science. Knowledge of the software life cycle. General understanding of project management. Strong analytical skills, attention to detail, and problem-solving abilities. An agile mindset with the flexibility to adapt to evolving environments. Excellent written, verbal, virtual, and live communication skills (Spanish is considered an asset). Minimum of 2 years of experience as a Business Analyst and at least 1 year in a similar role. Familiarity with Atlassian Confluence and Jira methodologies is highly desirable, along with knowledge of IT Business Management.Work Environment
Operate in a standard office-based setting; non-standard hours may occur.#LI-Hybrid
