Technical Support Director

hace 1 mes


Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completo
About the Role

Seligo Tech is seeking an exceptional Technical Support Director to lead their L2 Technical Support and requirements team. This is a rare opportunity to join a forward-thinking fintech company and make a lasting impact.

Key Responsibilities
  • Lead, mentor, and guide the team to achieve high performance and efficiency.
  • Create KPIs and monitor progress to ensure targets are met.
  • Resolve complex technical issues promptly and effectively, handling customer escalations with expertise.
  • Evaluate and redefine support processes, implementing best practices and tools to optimize efficiency and effectiveness.
  • Collaborate closely with other departments to address customer needs and provide seamless support.
Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in computer science, information technology, engineering, or a related field.
  • 7+ years of experience in technical support, customer service, or a similar role.
  • Strong leadership, communication, problem-solving, and customer service skills.
  • 4 years of proven experience with API calls, logs, and SQL – Mandatory.
  • At least 2 years' experience as a technical team leader and working with global customers.
  • Experience with Help Desk ticketing system management, ticketing routing, and maintaining a high level of service according to SLA and KPIs.
  • Proficiency in English [C1].
What We Offer

We offer a competitive salary package of $13,000,000 (negotiable), a permanent contract, and a hybrid work mode in Bogota. If you're interested in this exciting opportunity, contact us via WhatsApp at 3 2 0 8 3 7 2 1 6 7 for more information.



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