Technical Support Director
hace 1 mes
Seligo Tech is seeking an exceptional Technical Support Director to lead their L2 Technical Support and requirements team. This is a rare opportunity to join a forward-thinking fintech company and make a lasting impact.
Key Responsibilities- Lead, mentor, and guide the team to achieve high performance and efficiency.
- Create KPIs and monitor progress to ensure targets are met.
- Resolve complex technical issues promptly and effectively, handling customer escalations with expertise.
- Evaluate and redefine support processes, implementing best practices and tools to optimize efficiency and effectiveness.
- Collaborate closely with other departments to address customer needs and provide seamless support.
To succeed in this role, you will need:
- A Bachelor's degree in computer science, information technology, engineering, or a related field.
- 7+ years of experience in technical support, customer service, or a similar role.
- Strong leadership, communication, problem-solving, and customer service skills.
- 4 years of proven experience with API calls, logs, and SQL – Mandatory.
- At least 2 years' experience as a technical team leader and working with global customers.
- Experience with Help Desk ticketing system management, ticketing routing, and maintaining a high level of service according to SLA and KPIs.
- Proficiency in English [C1].
We offer a competitive salary package of $13,000,000 (negotiable), a permanent contract, and a hybrid work mode in Bogota. If you're interested in this exciting opportunity, contact us via WhatsApp at 3 2 0 8 3 7 2 1 6 7 for more information.
-
Executive Technical Support Director
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoSeligo Tech is helping a leading fintech company find their next Executive Technical Support Director. About the RoleThis position will be responsible for leading the L2 Technical Support and requirements team, supporting our corporate business with its technical requirements, offering world-class service, and creating permanent improvement initiatives.Lead,...
-
Senior Technical Support Director
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoSeligo Tech is seeking a highly skilled Senior Technical Support Director to lead their L2 Technical Support and requirements team. This individual will be responsible for supporting the corporate business with technical requirements, offering world-class service, and creating permanent improvement initiatives.About the Role:This position requires a strong...
-
Technical Support Director
hace 1 mes
Bogotá, Bogotá D.E., Colombia Werfen A tiempo completoAbout the PositionThis senior role oversees global technical operations, ensuring efficient service delivery and strategic alignment with Werfen's corporate goals.Key responsibilities include:Developing and implementing service strategies to standardize solutions, processes, and tools across partners and customers.Providing third-level support to...
-
Technical Director
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Instaleap A tiempo completoJob OverviewWe are seeking a highly skilled Technical Director to lead our backend squad. As a senior leader, you will be responsible for the technical aspects of the team, developing strategies and initiatives focused on quality growth. Your experience has been shaped by 5+ years in backend development with Node.js and Typescript, and 2+ years in a...
-
Technical Support Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia SupportYourApp A tiempo completoAbout the RoleAre you passionate about delivering exceptional technical support and ensuring customer satisfaction?We are seeking a highly skilled Technical Support Consultant to join our team. As a key member of our support team, you will provide top-notch technical assistance to our clients via various communication channels.Main Responsibilities:Resolve...
-
Technical Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Convatec Inc. A tiempo completoJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Convatec Inc. This role will play a critical part in delivering exceptional technical support and assistance to end-users across various business applications.
-
Technical Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completoJob OverviewSutherland is a leading global provider of business process and technology management services. As a Technical Support Specialist, you will be the technical contact for various large priority clients, providing expert support via phone, email, and web channels.
-
Technical Support Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoWe are seeking a highly skilled Technical Support Specialist to join our team at NielsenIQ.About the RoleAs a Technical Support Specialist, you will be responsible for providing enterprise-level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs.ResponsibilitiesResearch, diagnose,...
-
Technical Support Expert
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Supportyourapp Inc. A tiempo completoAbout UsSupportYourApp is a leading Support-as-a-Service company providing secure technical, customer support, and CX services for global tech companies.Job OverviewWe are seeking an experienced Technical Support Expert to join our team. As a key member of our support team, you will provide exceptional customer experiences via chats and emails, ensuring...
-
Technical Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Autocab A tiempo completoAbout UsAutocab is a leading provider of innovative taxi software solutions, dedicated to delivering exceptional customer experiences.We are seeking a highly skilled Technical Support Specialist to join our dynamic team, working closely with our customers to provide top-notch technical assistance and support.Job DescriptionThe successful candidate will be...
-
Technical Director
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Instaleap A tiempo completoEstablished in 2020, Instaleap is a dynamic and ambitious company that has been revolutionizing the way supermarket chains adapt to changing consumer demands. Our innovative platform seamlessly integrates with ecommerce apps and employee apps, empowering both parties to achieve success and satisfaction.We're seeking an exceptional Technical Director who will...
-
Technical Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Supportyourapp A tiempo completoAre you passionate about delivering exceptional technical support and helping customers succeed? We're looking for a skilled Technical Support Consultant to join our team! About the Role: As a Technical Support Consultant, you will be responsible for providing top-notch customer support to clients from around the globe. Your primary goal will be to...
-
Global Technical Solutions Director
hace 14 horas
Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completoAbout the RoleAre you a results-driven professional with a passion for delivering exceptional customer experiences? We're seeking an experienced Global Technical Solutions Director to join our team at Ingepsy.About the JobThis is a unique opportunity to lead a global team of technical experts, providing enhanced levels of technical assistance and support to...
-
Lead Technical Support Specialist
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Seligo Tech A tiempo completoSeligo Tech, a leading fintech company, seeks an experienced Lead Technical Support Specialist to join its team. The ideal candidate will lead the L2 Technical Support and requirements team, drive business growth by delivering high-quality technical support services, and foster a culture of innovation and continuous improvement.About The Role
-
Technical Support Specialist
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Symphonica A tiempo completoAt Symphonica, we're seeking an experienced Technical Support Specialist to provide exceptional technical assistance to our valued customers. This is a fantastic opportunity for a skilled professional to grow their career while making a meaningful impact on our business.Job SummaryThe successful candidate will be responsible for delivering top-notch support...
-
Technical Support Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completoCompany OverviewWe are a multinational company providing secure technical, customer support, and CX services for tech companies globally. Our team is passionate about the world of tech and strives to deliver exceptional service. Salary:$40,000 - $60,000 per annum (dependent on experience) Job DescriptionSupport Your App is seeking a skilled Technical...
-
Technical Support Expert
hace 4 días
Bogotá, Bogotá D.E., Colombia Sagan A tiempo completoJob Title: Technical Support ExpertLocation: Remote (EST Timezone)
-
Technical Support Specialist
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completoIngepsy is a global leader in insurance, risk management, and consulting services. With over 52,000 professionals worldwide, we empower businesses to thrive. Our culture is fueled by shared values and a collective passion for excellence. The Talent Acquisition Operations Specialist: Technical Support role plays a pivotal part in shaping Ingepsy's future and...
-
Technical Support Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob OverviewNielsenIQ is seeking a highly skilled Technical Support Specialist to join our team in Latin America. This role involves providing technical support for our innovative NIQ Activate product, working closely with customers and stakeholders to resolve technical issues and deliver exceptional customer experiences.About NielsenIQWe are the world's...
-
Senior Technical Service Director
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Werfen A tiempo completoJob Summary: As a Senior Technical Service Director at Werfen, you will be responsible for defining and implementing service strategies to standardize solutions, processes, and tools across partners and customers. This role involves establishing efficiency, cost reduction, and customer satisfaction initiatives while aligning service with manufacturing and...