Sea Logistics Customer Care Specialist
hace 2 meses
• Brindar soporte como primera línea de contacto para los clientes y garantizar estén satisfechos con los productos, servicios y la operación.
Ser el responsable de mantener un excelente servicio para nuestros clientes internos y externos. Para el proceso de exportación se encargará de gestionar la coordinación de los envíos de los clientes asegurando tarifas de
compra (cuando sea necesario) y capacidad con las navieras y proveedores calificados. Your Responsibilities
• Atención y Satisfaccion al cliente: asesorar y consultar de forma proactiva para garantizar la satisfacción del cliente.
• Gestión en los envíos: Análisis de la solicitud e ingreso de las ordenes de los clientes en el proceso de ejecución operativa
• Manejo de Reclamos: Registrar los reclamos por fallas de servicio en sistema KN, identificar causa raiz en conjunto con OCC y
Ventas para brindar soluciones a los clientes.
• Incorporación de clientes: Registro y transferencia de los requisitos del cliente a los sistemas KN; acompañamiento (inicial) al
Pedido del cliente.
• Gestión de datos de clientes: mantenimiento e integración de datos de clientes en los sistemas KN
• Gestión operativa de la relación con el cliente: intercambio de conocimientos frente a la venta; construir relaciones solidas con
el cliente (soporte comercial)
• Informes (creación, perfeccionamiento y revisión de informes)
• Impulsar el desarrollo financiero
• Será responsable de crear los detalles del envío en nuestro sistema operativo (Naviera, Itinerario, descripción de la carga, etc.),
Coordinar con las navieras para los envíos de Exportación.
• Revisar y asegurar el cumplimiento de las instrucciones de embarque, aclarar cualquier desviación o conflicto teniendo en
cuenta las regulaciones del país, la información de tarifas e itinerario Your Skills and Experiences
- Profesional en Negocios Internacionales y/o Carrera afín.
- Expereiencia de trabajo en Freight Forwarding.
- Experiencia en logistica Marítima de al menos 3 años. Indispensable haber trabajado tanto con impo como con expo.
- Inglés intermedio.
Postulaciones internas hasta el 22 de Julio.
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