Sea Logistics Customer Care Specialist

hace 2 meses


Bogotá, Bogotá D.E., Colombia Kuehne Nagel A tiempo completo
Construye y promueve excelentes relaciones con colegas, diseña experiencias de clientes que inspiran lealtad. Eres el pilar más importante de nuestro éxito. Tú marcas la diferencia. Your Role El Especialista de Atención al Cliente de Logística Marítima, apoya a los clientes brindándoles información útil, respondiendo preguntas y atendiendo a las quejas y reclamos.

• Brindar soporte como primera línea de contacto para los clientes y garantizar estén satisfechos con los productos, servicios y la operación.
Ser el responsable de mantener un excelente servicio para nuestros clientes internos y externos. Para el proceso de exportación se encargará de gestionar la coordinación de los envíos de los clientes asegurando tarifas de
compra (cuando sea necesario) y capacidad con las navieras y proveedores calificados. Your Responsibilities
• Atención y Satisfaccion al cliente: asesorar y consultar de forma proactiva para garantizar la satisfacción del cliente.

• Gestión en los envíos: Análisis de la solicitud e ingreso de las ordenes de los clientes en el proceso de ejecución operativa

• Manejo de Reclamos: Registrar los reclamos por fallas de servicio en sistema KN, identificar causa raiz en conjunto con OCC y
Ventas para brindar soluciones a los clientes.

• Incorporación de clientes: Registro y transferencia de los requisitos del cliente a los sistemas KN; acompañamiento (inicial) al
Pedido del cliente.

• Gestión de datos de clientes: mantenimiento e integración de datos de clientes en los sistemas KN

• Gestión operativa de la relación con el cliente: intercambio de conocimientos frente a la venta; construir relaciones solidas con
el cliente (soporte comercial)

• Informes (creación, perfeccionamiento y revisión de informes)

• Impulsar el desarrollo financiero

• Será responsable de crear los detalles del envío en nuestro sistema operativo (Naviera, Itinerario, descripción de la carga, etc.),
Coordinar con las navieras para los envíos de Exportación.

• Revisar y asegurar el cumplimiento de las instrucciones de embarque, aclarar cualquier desviación o conflicto teniendo en
cuenta las regulaciones del país, la información de tarifas e itinerario Your Skills and Experiences
  • Profesional en Negocios Internacionales y/o Carrera afín.
  • Expereiencia de trabajo en Freight Forwarding.
  • Experiencia en logistica Marítima de al menos 3 años. Indispensable haber trabajado tanto con impo como con expo.
  • Inglés intermedio.

Postulaciones internas hasta el 22 de Julio.



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