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Customer Care Specialist

hace 2 meses

Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo

Transforming Lives Through Technology

At Medtronic, we are dedicated to advancing medical technology and solutions, driven by a commitment to integrity and innovation. Join us in our mission to enhance patient care and collaborate across the healthcare landscape to make medical services more accessible and affordable. Become part of a team of professionals focused on delivering quality healthcare solutions globally.

Enhance your specialized skills and deepen your knowledge with our support. We provide comprehensive training, mentorship, and resources to help you thrive in your career. Together, we can tackle the challenges that will redefine the future of healthcare. Embark on a career that makes a difference.

Daily Responsibilities

  • Utilize your expertise in disease management and therapy to assist clients effectively.
  • Provide safe and dependable customer service along with product-focused technical assistance for Medtronic Diabetes clients.
  • Engage in ongoing training and coaching to maintain current product and system knowledge, ensuring compliance with quality standards and operational goals.
  • Address customer inquiries regarding product functionality, troubleshooting, specifications, warranties, and accessories.
  • Prioritize tasks efficiently to manage calls, follow-ups, and administrative duties, achieving both team and individual performance metrics.
  • Exhibit empathy, patience, and resilience while assisting customers safely.
  • Conduct follow-up communications with clients to confirm resolution of their issues and ensure they are progressing well with their therapy.
  • Record customer feedback and document troubleshooting actions taken.
  • Ensure that the support and solutions provided align with departmental and operational protocols.

Essential Qualifications

  • Proficiency in English.
  • Proficiency in Portuguese.
  • High school diploma or equivalent.
  • Minimum of one year experience in customer service, technical support, or a related field.
  • Strong communication skills.
  • Effective conflict resolution abilities.

Preferred Qualifications

  • Strong critical thinking and problem-solving skills.
  • Proficient in computer usage and familiar with common Microsoft applications.
  • Ability to work collaboratively in a team-oriented environment.

What We Provide

We offer a competitive compensation and benefits package to all employees:

  • Flexible work environment.
  • Annual incentive plan based on company performance.
  • Pension scheme and group discounts on health insurance.
  • Training opportunities through Cornerstone/Skills Lab.
  • Employee Assistance Program and global recognition initiatives.

Our Commitment to Diversity

We are committed to fostering an inclusive, diverse, and equitable workplace at Medtronic. We believe in creating opportunities for all employees and cultivating a culture where everyone feels respected and valued for their unique experiences. Our commitment extends beyond our organization, as we strive to address systemic inequities in our communities, ensuring a sustainable impact. Anchored in our mission, we continue to promote diversity and inclusion to enhance the well-being of our employees and accelerate innovation in delivering lifesaving technologies to a broader audience.