Customer Care Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completo
Join the Medtronic Team

Explore Your Professional Journey

In this role, you will be responsible for:

  • Offering assistance to clients, partners, and internal teams to resolve product-related questions and issues
  • Facilitating communication between sales personnel and technical specialists
Essential Qualifications
  • Bachelor's Degree
  • Proficient verbal and written communication skills in English and Spanish
  • Experience in administrative support or customer service within a corporate environment
  • Background in healthcare, pharmaceuticals, or medical insurance preferred
  • Ability to adapt to changing business needs

Preferred Skills

  • Self-motivated with strong analytical skills;
  • Able to work independently and learn quickly in medical contexts;
  • Thrives in high-pressure, fast-paced environments;
  • Understanding of patient-centered care principles;
  • Excellent communication abilities, both written and spoken;
  • Organized, detail-oriented, and efficient;
  • Capable of collaborating with diverse teams, both virtually and in-person;
  • Team-oriented with experience working across various organizational levels;
  • Proficient in problem-solving and making policy-based decisions;
  • Skilled in a range of administrative functions;
  • Delivers outstanding customer service with empathy;
  • Strong critical thinking skills for effective issue resolution;
  • Consistently produces high-quality results;
  • Effective negotiator focused on providing exceptional customer experiences;
  • Handles sensitive information with discretion;
  • Experience in Patient Support Programs is a plus


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