Customer Care Specialist
hace 2 semanas
Explore Your Professional Journey
In this role, you will be responsible for:
- Offering assistance to clients, partners, and internal teams to resolve product-related questions and issues
- Facilitating communication between sales personnel and technical specialists
- Bachelor's Degree
- Proficient verbal and written communication skills in English and Spanish
- Experience in administrative support or customer service within a corporate environment
- Background in healthcare, pharmaceuticals, or medical insurance preferred
- Ability to adapt to changing business needs
Preferred Skills
- Self-motivated with strong analytical skills;
- Able to work independently and learn quickly in medical contexts;
- Thrives in high-pressure, fast-paced environments;
- Understanding of patient-centered care principles;
- Excellent communication abilities, both written and spoken;
- Organized, detail-oriented, and efficient;
- Capable of collaborating with diverse teams, both virtually and in-person;
- Team-oriented with experience working across various organizational levels;
- Proficient in problem-solving and making policy-based decisions;
- Skilled in a range of administrative functions;
- Delivers outstanding customer service with empathy;
- Strong critical thinking skills for effective issue resolution;
- Consistently produces high-quality results;
- Effective negotiator focused on providing exceptional customer experiences;
- Handles sensitive information with discretion;
- Experience in Patient Support Programs is a plus
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