Customer Specialties Jr Specialist
hace 2 semanas
CUSTOMER SPECIALTIES JR SPECIALIST W
Description
Cuál será tu función?
El analista de Servicio al Cliente brinda soporte directo a los clientes internos y facilita las actividades transaccionales.
Se espera que las personas que desempeñen esta función demuestren una comprensión básica de los procesos y productos de servicio al cliente de J&J y su interrelación.
Se espera que el analista de SC colabore según sea necesario en todas las funciones para resolver problemas de entrada de pedidos.
El analista de SC reporta directamente al Supervisor de servicio al Cliente, escalando problemas según sea necesario.Responsabilidades Claves:
Responsable de las actividades de las órdenes de venta, que incluyen:
- Procesamiento de pedidos (por correo electrónico o portales de clientes)
- Cumplimiento de las métricas de calidad y los SLA establecidos.
- Interactuar con otras áreas para escalar y encontrar soluciones
- Proponer y participar en actividades de mejora de procesos.
Qualifications:
Qué estamos buscando?
- Bachiller, técnico, tecnólogo
- Un año de experiência en servicio al cliente
- Habilidades en office
- Inglés y portugués intermedio
- Sentido de urgencia
- Servicio orientado al cliente
Job Function Customer Service
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