Customer Service Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.

Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

We are searching for the best talent for Customer Service Specialist to be in Bogotá, Colombia.

Purpose:

The customer service specialist is responsible for managing customer interactions, inquiries, and requests, including the creation, and tracking of orders.

He/she handle chat and calls, collaborate in implementing process improvements, and support audits.

In addition, they contribute to solving complex problems, identify improvement opportunities, participate in projects and initiatives, and he/she will be an expert in specific customer service processes.

This role involves a multifaceted approach to customer support, problem-solving, and active involvement in process enhancement.

You will be responsible for:

  • Manage interactions, queries, and requests from internal and external customers.
  • Creation, processing and tracking of orders.
  • Scheduling deliveries and appointments
  • Chat and call attention.
  • Analyze customer service data to identify trends and areas for improvement.
  • Audit support
  • Solve issues related to: Orders, account inquiries, Service issue & Dispute management, Returns, etc.
  • Contribute to the resolution of more complex problems.
  • Identification of improvement opportunities.
  • Participation in projects and initiatives
  • Champions in processes related to customer service.

Qualifications:

QUALIFICATIONS:

  • Customer Relationship Management
  • Returns or Recalls Processing
  • EndtoEnd Process Understanding
  • Customer or Channel Understanding
  • Analytics & Problem Solving
  • Compliance Orientation
  • Environment Health & Safety
  • Project Management
  • Performance & Metrics
  • Continuous Improvement
  • Innovation
  • Technology & Data Management.
  • Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multisource of information Demonstrate proficiency in written and oral communications.
  • Project Management
  • Analytics & Problem Solving
  • Customer Relationship Management
  • Technical skills: MS Office, SAP, Salesforce
  • Language: Bilingual Spanish and plus English and Portuguese (depending of the market)
  • Continuous Improvement


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