Customer Service Sr Specialist
hace 2 semanas
Who We Are
At Kenvue, we realize the extraordinary power of everyday care.
Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love.
Science is our passion; care is our talent.Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers.
With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day.
We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you Join us in shaping our future-and yours.
***What You Will Do?
The Customer Service Sr Specialist is a key point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization.
Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes, products and their interrelationship.
The CS Senior Specialist is expected to navigate key relationships and collaborate as needed across functions, including:Commercial, Supply Chain, Finance, Global and Shared Services and other stakeholders to resolve customer issues. The CS Senior Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed.
- Key Responsibilities**:
Responsible for order management activities including:
- Scheduling deliveries and appointments
- Manage and process orders
- Order tracking and support to customer inquiries for new and existing orders
Responsible for invoice management activities including:
- Invoicing customer sales orders
- Facilitating invoice corrections
- Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements
Solve issues related to:
Orders, Claims management, Returns management, Recall management
- Interact with other areas to find solutions
- Contact the customer with the final solution
- Propose and participate on process improvement activities
Stakeholder relationship:
- Support team members (22&23) acting as focal point for overall issue resolution
- Collaborate with other areas to find robust solutions related to overall Deliver process
- Support new adoptions (strategies, projects, objectives)
Leadership:
- Support critical activities for the CS operation acting on behalf of leadership team.
- Provides support for leaders on driving KPIs & team performance.
What We Are Looking For
Required Qualifications:
- Bachelor degree in industrial engineering or equivalent.
- At least 5 years of research and development experience in packaging.
- Capacity to critically evaluate and determine development plans.
- Capacity to technically support team colleagues.
- Have a leadership mindset to drive a collaborative attitude to the team.
- Openminded and creativity to understand current processes.
- English level
Preferred Skills and Experience:
Preferred Skills and Experience:
- Technical skills: MS Office, SAP, CIC
- Professional skills: Ability to make decisions; Perform efficiently and effectively; Deal with multi source of information. Demonstrate proficiency in written and oral communications. People and
Language:
English intermediate or Multi-lingual (based on the regional requirement)
Primary Location Latin America-Colombia-Distrito Capital de Bogotá-Bogotá
Job Function Customer Service
Organization:
Johnson & Johnson de Colombia S.A.
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