Customer Service Sr Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Kenvue A tiempo completo

Who We Are
At Kenvue, we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love.

Science is our passion; care is our talent.

Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers.

With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you Join us in shaping our future-and yours.

***
What You Will Do?


The Customer Service Sr Specialist is a key point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization.

The Senior specialist provides direct support to customers and facilitates transactional activities.

Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes, products and their interrelationship.

The CS Senior Specialist is expected to navigate key relationships and collaborate as needed across functions, including:
Commercial, Supply Chain, Finance, Global and Shared Services and other stakeholders to resolve customer issues. The CS Senior Specialist reports directly to a Customer Service Supervisor, and escalates issues as needed.

  • Key Responsibilities**:

Responsible for order management activities including:

  • Scheduling deliveries and appointments
  • Manage and process orders
  • Order tracking and support to customer inquiries for new and existing orders

Responsible for invoice management activities including:

  • Invoicing customer sales orders
  • Facilitating invoice corrections
  • Liaising with Finance and other parties for credit and debit processing, and special invoicing requirements

Solve issues related to:
Orders, Claims management, Returns management, Recall management

  • Interact with other areas to find solutions
  • Contact the customer with the final solution
  • Propose and participate on process improvement activities

Stakeholder relationship:

  • Support team members (22&23) acting as focal point for overall issue resolution
  • Collaborate with other areas to find robust solutions related to overall Deliver process
  • Support new adoptions (strategies, projects, objectives)

Leadership:

  • Support critical activities for the CS operation acting on behalf of leadership team.
  • Provides support for leaders on driving KPIs & team performance.
Qualifications

What We Are Looking For

Required Qualifications:

  • Bachelor degree in industrial engineering or equivalent.
  • At least 5 years of research and development experience in packaging.
  • Capacity to critically evaluate and determine development plans.
  • Capacity to technically support team colleagues.
  • Have a leadership mindset to drive a collaborative attitude to the team.
  • Openminded and creativity to understand current processes.
  • English level
- intermediate.

Preferred Skills and Experience:

Preferred Skills and Experience:

  • Technical skills: MS Office, SAP, CIC
  • Professional skills: Ability to make decisions; Perform efficiently and effectively; Deal with multi source of information. Demonstrate proficiency in written and oral communications. People and
stakeholder management. Process improvement experience.

Language:
English intermediate or Multi-lingual (based on the regional requirement)

Primary Location Latin America-Colombia-Distrito Capital de Bogotá-Bogotá

Job Function Customer Service

Organization:
Johnson & Johnson de Colombia S.A.

  • Bogotá, Bogotá D.E., Colombia Philips A tiempo completo

    Job Title: Customer Service Specialist - BogotáCustomer Service Specialist, BogotáIn this role, you'll have the opportunity to make life better, by interacting with customers, company sales and/or service team to handle a variety of pre-sales or post sales service functions.Your role: Lead the implementation of Lean tools such as Daily Management and...


  • Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest...


  • Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That's why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world's largest and most broadly based healthcare company, we are committed to using our reach and size for good....


  • Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...


  • Bogotá, Bogotá D.E., Colombia Spreetail A tiempo completo

    We're looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with. We are committed to providing solutions and building relationships with our customers on a day-to-day basis.How you will achieve success: Think critically to resolve customer issues...


  • Bogotá, Bogotá D.E., Colombia Kenvue A tiempo completo

    ESPECIALISTA JR CUSTOMER SERVICE WDescriptionCUSTOMER SERVICE JR SPECIALISTKenvue está en búsqueda de un/una Customer Service Jr Specialist. Esta posición reporta a Líder Sr de Servicio al Cliente y está ubicada en Bogotá, Colombia.¿Quiénes somos?En Kenvue, parte de la familia de empresas de Johnson & Johnson (Kenvue), creemos en el poder...


  • Bogotá, Bogotá D.E., Colombia Merit Medical Systems Inc. A tiempo completo

    Work Shift:DAYWork Schedule:Why Merit?At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.ESSENTIAL FUNCTIONS PERFORMED...


  • Bogotá, Bogotá D.E., Colombia Adidas A tiempo completo

    Purpose & Overall Relevance for the Organization:As a Sr Specialist Consumer Services at adidas you are responsible for the monitoring and execution of adidas operational framework, data reconciliation to course correct process deviations and assure SLA ́s are metKey Responsibilities: Scope: Accountable for executing CS business processes in order to drive...

  • Customer Service

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Trendstack A tiempo completo

    Job Title: Customer Service & Marketing Specialist (Remote, Part-Time)Location:Bogotá, Colombia (Remote)Hours: 20 hours per week, afternoonsPayment: Monthly Payment of $500 USDCompany: E-commerce Fashion CompanyAbout the Company:Trendstack is a leading online fashion retailer specializing in the latest trends and styles. We are dedicated to providing our...


  • Bogotá, Bogotá D.E., Colombia Grupo COS (Customer Operation Success) A tiempo completo

    We are looking for empowered persons seeking for perosnal growth We are hiring bilingual customer service agents.What we offer? Salary: Payrate starts at $2' commissions up to permanence bonuses Schedule: Monday Friday | 9:30 AM 6:30 PM Conditions: In person, located near Parque de la 9 Indefinite term contract and paid trainingWhat you bring? High School...


  • Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That's why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world's largest and most broadly based healthcare company, we are committed to using our reach and size for good....


  • Bogotá, Bogotá D.E., Colombia Hach A tiempo completo

    The primary role of this position is to provide accurate and prompt information on products to meet channel partners and end users demands in order placement, order status, returns, credit memos, no charges, give-a-ways, freight, and product traces. The Customer Support Specialist helps to exceed customer's expectations by relaying information from the...

  • Customer Service

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Citi A tiempo completo

    The Customer Service is an intermediate management-level position responsible to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external clients.Responsibilities: Exchange information to team Make evaluative judgements...


  • Bogotá, Bogotá D.E., Colombia Chef's Deal Restaurant Equipment Company A tiempo completo

    You do not need to live in US for this job. We are seeking a specialist that lives in Colombia and can work at US Central time; time frame TBD.Resumes and Business references required.Job Duties / Responsibilities: Contacts Hispanic/US customers via telephone, attempts to handle customer service issues such as warranty issues, etc. Take calls during the week...


  • Bogotá, Bogotá D.E., Colombia S-workz A tiempo completo

    Bilingual Customer Service Representative - English B2+Monday to Friday (rotating Saturdays) (only 5 days per week, no Sundays)Office hours (day time) USA Client Time zone CSTOnsite - Dirección: CRA Q OFICINA 306 EDIFICIO ZIMMA, BogotaWe are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Colombia. Launched in November 2021, our...

  • Customer Service Analyst

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Reckitt A tiempo completo

    Want to use your initiative to improve results? As Customer Service Analyst, you'll have the freedom to implement your own ideas and ensure we delight our customers. Every time.Customer Service AnalystBogota, Distrito Capital de BogotaCompetitive Salary & excellent benefits package Focusing on one or more of our major accounts, you'll ensure your customer...

  • Customer Service

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia 12240 Colrepfin Ltda A tiempo completo

    The Customer Service is an intermediate management-level position responsible to provide client resolution and support in coordination with the Customer Service team. The overall objective of this role is to ensure the seamless delivery of customer service support to external clients. Responsibilities: Applying working knowledge of technical and...


  • Bogotá, Bogotá D.E., Colombia Mercado Libre A tiempo completo

    Introduzca el título del trabajo o la habilidad para buscar Trabajos relevantesIntroduzca su ciudad o código postal para mostrar los trabajos en su ubicaciónInicio Trabajos para Gerente De Customer Service en B...1 Trabajos para Gerente de customer service en Bogotá¿Quieres actualizaciones para búsquedas de trabajo similares?Gerente de Customer...

  • Customer Service

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Hoy trabajas A tiempo completo

    BilingüesCargo: Customer Service Importante empresa requiere Customer Service dentro de sus funciones esta ser actor de resolución de problemas encargado de escuchar activamente al usuario y brindar solución o información necesaria para cerrar satisfactoriamente la llamada. Resolución de PQR.Beneficios Adicionales Gimnasio, SmartFit / descuento en Hotel...


  • Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    Apologies for missing that detail. Here's the revised job description: Job Title: Customer Service RepresentativeLocation: Remote (PST/CST Timezone) Work Schedule: Monday to Friday, 7 AM to 4 PM PST/CST Job Description: The Customer Service Representative plays a pivotal role in ensuring customer satisfaction by booking service appointments and handling...