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Customer Care Specialist
hace 3 meses
Siendo uno de los principales actores en el campo de las tecnologías de Marketing Digital, sabemos que nuestro éxito comienza con las personas y, por lo tanto, nuestra prioridad es crear un entorno que promueva el bienestar, el mérito y el desarrollo de ellas.
Teniendo metas ambiciosas para los próximos años, buscamos un
Customer Care Specialist para nuestro Premium Partner REDIG SAS en
Bogota, Colombia.
Tu impacto
Como
Customer Care Specialist serás responsable a nível LATAM de revisar, procesar y monitorear numerosos aspectos de la experiência del cliente en el uso de nuestras plataformas, mientras mantienes excelentes níveles de servicio al mismo.
A continuación, se muestran algunos ejemplos de las responsabilidades:
- Construir una relación sólida con el cliente, asegurándose de que se cumplan los requisitos necesarios para que el mismo tenga una experiência satisfactoria como usuario de nuestros productos.
- Resolver las consultas y problemas de los clientes directamente cuando sea posible.
- Brindar una experiência personalizada para ayudar a nuestros clientes a aprovechar todos los beneficios de nuestros productos.
- Desarrollar y detectar el potencial de los clientes para reconocer oportunidades de cross sell y upsell.
- Desarrollar y llevar a cabo webinars de producto y marketing digital
- Trabajar en estrecha colaboración con nuestro equipo técnico para informar problemas y sugerir soluciones.
¿Qué ofrecemos?
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Marcar la Diferencia: Contribuirás enormemente al crecimiento del grupo aportando nuevos conocimientos al negocio a través de su curiosidad intelectual y su experiência.
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Aprender y Crecer: Trabajarás muy de cerca con el equipo de customer care, por lo que recibirás apoyo y orientación regularmente a lo largo de su experiência.
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Flexibilidad: La confianza es uno de nuestros valores. Creemos firmemente en los resultados, sin importar cuantas horas estas en la oficina, por lo que esta posición aplica para nuestro programa de trabajo híbrido.
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Entorno Internacional: Somos una empresa internacional, con 6 Unidades de Negocio en diferentes países y diferentes culturas.
¿Qué buscamos?
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Pasión: Te encanta lo que haces Siempre con un esfuerzo adicional, aceptando los desafíos y los problemas. Puedes trabajar de forma independiente y también como miembro activo del equipo de Customer Care.
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Emprendedor: Tienes una actitud resistente. Una vez que tienes un objetivo, es imposible detenerte, impulsando hacia adelante para hacerlo realidad a toda costa. El fracaso no te desanima, ya que te pones de pie después de una caída y vuelves a intentarlo sin inmutarte.
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Mente Abierta: Aceptas el cambio y te encanta aprender y mantenerte actualizado. Valoras el punto de vista de los clientes y te encanta colaborar con ellos.
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Habilidades Interpersonales: Puedes construir muy buenas relaciones con los clientes, ser diplomático y capaz de resolver disputas y conflictos con ellos de manera responsable.
¿Qué Pedimos?
- Más de 1 año de experiência como Customer Care Specialist (o puestos similares) en compañías de entornos digitales o afines.
- Graduado/ estudiante avanzado en las carreras de Publicidad, Diseño Gráfico, Marketing, Relaciones Públicas, Comunicaciones o similares.
- Conocimientos de Idioma Inglés Nível Intermedio.
- Poseer Experiência en Servicios CLOUD.
- Disposición para el trabajo en equipo, capacidad de análisis y buenas relaciones interpersonales.
- Personalidad metódica con orientación al trabajo por objetivos y poseer la capacidad de liderar varios proyectos en simultáneo.
Por favor indicar remuneración bruta pretendida en la moneda local del país desde el cual aplica.
- MailUp es un empleador que ofrece igualdad de oportunidades y valora la diversidad. No discriminamos por motivos de origen étnico, género, ascendencia, color, religión, sexo, edad, estado civil, orientación sexual, identidad de género, origen nacional, afección médica, discapacidad o cualquier otra base protegida por la ley._
