Customer Specialties Specialist

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completo
At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress.

That's why for more than 135 years, we have aimed to keep people well at every age and every stage of life.

Today, as the world's largest and most broadly based healthcare company, we are committed to using our reach and size for good.

We strive to improve access and affordability, create healthier communities, and put a healthy mind, body, and environment within reach of everyone, everywhere.

Every day, our more than 140,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.


Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.

Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

We are searching for the best talent for CUSTOMER SPECIALTIES SPECIALIST to be in Bogota.

Purpose:


The Customer Service Specialist is a key point of contact for internal J&J functions and external parties to engage the Customer & Logistics Service (CLS) and Customer Service organization, providing direct support to customers and facilitates transactional activities, also is expected to navigate key relationships, and collaborate as needed across functions, including Supply Chain, Finance and Shared Services to resolve customer issues.


You will be responsible for:

  • To oversee the order management activities including scheduling deliveries and appointments, processing orders and order tracking and support to customer inquiries for new and existing orders.
  • To manage invoice activities including invoicing customer sales orders, facilitating invoice corrections, reviewing customer billing plans, liaising with Finance and other parties for credit and debit processing, and special invoicing requirements.
  • To solve issues related to orders, claims management, returns management, recall management, interaction with other areas to find solutions and contact the customer with the final solution.

Qualifications:

Requirements
:

Required:

  • Bachelor's degree.
  • Knowledge in Customer Relationship Management, Returns or Recalls Processing.
  • Customer or Channel understanding.
  • EndtoEnd Process of order entry and returns knowledge.
  • Proficiency in oral intermediate English
  • 2 years of experience in related areas of customer service with logistics.
  • Experience with SAP, excel and MS.

Desirable:

  • Knowledge in Continuous Improvement, Performance & Metrics.
  • Technology & Data Management
  • Project Management Experience

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