Customer Service Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Spreetail A tiempo completo

We're looking for a Customer Experience Specialist to continue building a world-class customer experience across more than 10 marketplace channels that Spreetail partners with.

We are committed to providing solutions and building relationships with our customers on a day-to-day basis.

How you will achieve success:

  • Think critically to resolve customer issues and provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Drive innovative and creative solutions to protect revenue.
  • Support our customers, our vendors, and our marketplace partners and provide them with a wonderful experience.
  • Play a critical role in driving many processes that impact departments across Spreetail by advocating for customer initiatives.

What experiences will help you in this role:

  • Critical thinking without losing sight of the details.
  • Accepting open feedback and accountability.
  • Ability to multitask and prioritize effectively.
  • Accuracy in typing.
  • Proven track record of effective time management skills.

Desktop/Laptop system requirements:

  • 4th generation or higher, at least Intel i3 or equivalent processor;
- at least 4GB RAM;

  • Windows 10 and above or MAC OSX operating system
A strong and stable internet connection (A DSL, cable or fiber wired internet service with 10 Mbps plan or higher for primary connection)

PC Headset

A high-definition (HD) external or integrated webcam with at least 720p resolution.

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