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Especialista Jr Customer Service

hace 4 meses

Bogotá, Bogotá D.E., Colombia Kenvue A tiempo completo

ESPECIALISTA JR CUSTOMER SERVICE W

Description

Johnson & Johnson New Planned Consumer Health Company, based in Skillman, N.J., is one of the world's largest consumer health and personal care products company. Our consumer companies produce many of the world's most trusted brands, among them JOHNSON'S Baby, BAND-AID, NEUTROGENA, TYLENOL, MOTRIN, and LISTERINE. Each one of our consumer businesses embraces innovative science to create products that anticipate consumer needs and create experiences that help them live healthy, vibrant lives.

El analista de Servicio al Cliente brinda soporte directo a los clientes internos y facilita las actividades transaccionales.

Se espera que las personas que desempeñen esta función demuestren una comprensión básica de los procesos y productos de servicio al cliente de J&J y su interrelación.

Se espera que el analista de SC colabore según sea necesario en todas las funciones para resolver problemas de entrada de pedidos.

El analista de SC reporta directamente al Supervisor de servicio al Cliente, escalando problemas según sea necesario.

Responsabilidades Claves:
Responsable de las actividades de las órdenes de venta, que incluyen:

  • Ingreso de pedidos a SAP (recibidos por correo electrónico o portales de clientes)
  • Cumplimiento de las métricas de calidad y los SLA establecidos.
  • Interactuar con otras áreas para escalar y encontrar soluciones
  • Proponer y participar en actividades de mejora de procesos.

Qualifications:

Requisitos:

Secundaria culminada, técnico o tecnólogo es un Plus

0-1 años de experiência

Habilidades técnicas:
MS Office

  • Habilidades en Office: Office estándar, correo electrónico, Outlook Professional
  • Habilidades de servicio al cliente tales como:
  • Comunicación asertiva.
  • Escucha activa.
  • Inteligencia Emocional.
  • Responsabilidad y autonomía.
  • Habilidades tecnológicas e informáticas.
  • Aprendizaje rápido.
  • Atención al detalle.
  • Sentido de Urgencia.
  • Manejo de tiempo para atender urgencias.
  • Habilidad para trabajar bajo presión.
  • Servicio orientado al cliente.
  • Manejo de múltiples fuentes de información.
  • Idioma: Español, Opcional Portugués (Nível básico o intermedio)
Primary Location Latin America-Colombia-Distrito Capital de Bogotá-Bogotá

Organization Johnson & Johnson de Colombia S.A.

Job Function Customer Service