Customer Service Jr. Analyst
hace 2 semanas
At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity.
Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years.
Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.
When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.
At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives.
In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions.
We are changing the trajectory of human health, YOU CAN TOO.
We are searching for the best talent for Customer Service Jr. Analyst to be in Bogota.
Purpose:
To be a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization, providing direct support to customers and facilitates transactional activities, and navigating key relationships, collaborating as needed across functions to resolve customer issues.
You will be responsible for:
- Scheduling deliveries and appointments, processing orders, order tracking and support customer inquiries for new and existing orders.
- To be responsible for invoice management activities such as Invoicing customer sales orders, facilitating invoice corrections and liaising with Finance and other parties for credit, debit processing, and special invoicing requirements.
- To solve issues related to orders, claims management, returns management, recall management, interacting with other areas to escalate and find solutions, contacting customer with the final solution.
- To propose and participate on process improvement activities.
Qualifications:
- Bachelor ́s Degree in administration or related areas is preferred.
- 1 to 2 years of experience in customer service.
- Oral English is a plus.
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