Customer Care Junior
hace 2 meses
Descripción del empleo
Garantizar soporte oportuno a los especialistas y doctores como a las diferentes células de nuestra organización. Este rol implica la resolución oportuna de errores que requieren habilidades y conocimientos técnicos específicos del producto, así como la capacidad de abordar problemas a nivel local o global.
Analizar e informar sobre el mal funcionamiento del producto a nuestros product experts Responder y dar soporte a consultas por teléfono, correo electrónico o através de otros canales de comunicación de manera oportuna y profesional. Brindar asistencia técnica y solucionar problemas relacionados con el uso de nuestros productos a los especialistas y doctores. Dar seguimiento oportuno a los reportes globales para asegurar que la comunicación se lleve a cabo de la manera adecuada Compartir solicitudes de funciones y soluciones alternativas eficaces con los miembros del equipo para mejorar tiempos de respuesta Mantener y actualizar la base de conocimientos con preguntas frecuentes, soluciones a problemas comunes y mejores prácticas. Realizar en tiempo y forma la correcta asignación o retiro de permisos en las diferentes plataformas habilitadas para la operación en general
Requisitos
Experiencia de mínimo un año en tech support por chat, experiencia en teléfono deseable. Experiencia en manejo de clientes vía chat Experiecia en escalaciones, trouble shooting Uso de Jira, G Suite, Slack, Sales Force y Hubspot preferentemente
Información adicional
Ofrecemos:
Salario base 2.. COP Trabajo en modalidad híbrida. Oficinas en Bogotá. Esquema comisional Prestaciones de Ley + Superiores Día de cumpleaños compensatorio Bonos de alimentación People Pass Medicina pre-pagada Plan de opciones sobre acciones Beneficio de educación para idioma inglés Plataforma Vinco para Educación Continua-
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