Customer Care Associate
hace 3 meses
JOIN OUR TEAM
Customer Care Associate
We're on the hunt for a vibrant Customer Care Associate to join our close-knit team and help our customers Go Further.
Reason for the Role:
The need to improve customer engagement levels will act as a critical differentiator between Autocab and its competition. A need has arisen to regularly contact our customers on a pro-active (monthly) basis to ensure we are consistently providing the best possible service levels and total customer experience. It is important that all Autocab customers understand and appreciate the total value of our products and service. Customers will come to value our regular contact and empathy in helping to identify, understand and resolve knotty issues that are currently preventing them from recommending us to others.
It is important that you become technically trained in all systems and products so that on occasions you can invite customers to the office and understand training and/or optimization sessions to ensure that customer is getting the most from the solution.
Responsibilities:
Deliver a high standard of Customer Care whilst driving up customer satisfaction and recommendation levels:
Provide a single point of contact for our customer accounts, maintaining professionalism Ensuring our customers are informed as to changes and improvements Update customers on outstanding issues and through ownership progress to successful resolution Deliver quarterly account calls to address any outstanding issues or concerns that act as a barrier to customer satisfaction Educate customers to product features. Ensure they are using the product effectively Prioritise outstanding issues and escalate accordingly to resolve issues prior to becoming a retention problem Coordinate regular account optimisation sessions if/when appropriate Accountable for all customer health/satisfaction KPIs Accountable for customer retention and churn Work with marketing to provide continual customers education and awareness Handle basic customer complaints Liaise direct with customers via various methods (i.e. Telephone, email) Provide professional and prompt responses to all customer feedback Direct queries and requests to the relevant department when required but always owning the feedback and relationship so there is only one single point of contact Obtain and evaluate all relevant information to handle product and service enquiries Keep and maintain a record of all customer interactions Make courtesy calls to customers as and when required Ensure that relevant departments are communicated/escalated to as and when required Identify possible cross-sell or up-sell sales opportunities through questioning and work with sales to deliver appropriate solution
Collaboration and Relationships
Externally with customers Internally with Team Leaders, Service Desk Manager, Sales, Field Engineering, Installation Team(s), Finance, SalesCarry out such tasks as directed to meet the needs of the business.
What You Need
Skills and Knowledge:
Excellent communication skills, both verbally and written Ability to empathise and understand customer pain points and concerns Able to work under pressure in sometimes sensitive situations Highly organised Active listener Professional attitude A strong team player with a can do attitude Able to take ownership of issues and see through to resolution Excellent Customer Service skills with a passion for service and customer quality Commercial awarenessYour experience:
Knowledge or previous experience of working with bespoke software Customer care via a telephone based account management or support function Previous experience in a customer facing role Experience or understanding issues, prioritising and escalating accordinglyExperience of progressing customer issues through to successful resolution
Benefits:
You’ll receive full training on the Customer Care role, our products and how you can best support our customers A competitive salary 25 days holiday, plus bank holidays Company Pension scheme: 5% Employee and 4% Employer contribution Team lunches and Uber Eats voucher each month Life Assurance - 24/7 cover, 2x your basic salary Bonusly reward and voucher scheme Cycle to Work scheme Confidential 24/7 employee assistance programme A collaborative, team focussed culture with regular events and competitions-
Customer Care Manager
hace 3 meses
Bogotá, Colombia Amadeus A tiempo completoJob TitleCustomer Care ManagerSummary of the role:Our global Airlines Customer Care team is responsible for providing excellent customer service to Outpayce Airlines customers. Managing key strategic customers from an operational perspective, drive customer improvements, ensure service delivery execution and being the customer voice. Our team is part of...
-
Analista de Customer Care
hace 3 días
Bogotá, Cundinamarca, Colombia L'Oreal A tiempo completo¿Te encanta el servicio al cliente? ¿Quisieras trabajar en la multinacional #1 de belleza en el mundo? ¡Entonces esta es la oportunidad perfecta para ti! Estamos en la búsqueda de un Analista de Customer Care, quien estará encargado de ser el punto de contacto principal con nuestros clientes, asegurando un excelente servicio para fidelizarlos y seguir...
-
Customer Care Representative
hace 6 días
Bogotá, Bogotá D.E., Colombia Teleperformance A tiempo completoPosition Overview Why Choose Teleperformance? With operations in over 91 countries, Teleperformance stands as a global leader in customer experience management. Recognized by Great Place to Work as one of the top employers worldwide, we are committed to continuous innovation and exceeding expectations. Are you prepared to join an exceptional team? ...
-
Bogotá, Colombia Continuum Global Solutions A tiempo completoAt Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary...
-
Customer Support Associate
hace 3 semanas
Bogotá, Colombia Amadeus A tiempo completoJob TitleCustomer Support AssociateAs a member of Customer Care Center (CCC) the Product Advocate will provide functional & technical support. The team will require working with applications as well as infrastructure components to undertake analysis, diagnosis and resolution of end user incidents.In addition, execute and document tests in the above...
-
Customer Service Associate
hace 1 mes
Bogotá, Colombia NielsenIQ A tiempo completoCompany Description Location: Bogotá Modality: Hybrid Job Description About the Job The Customer Service Associate is responsible of offering service to our top clients and of managing the complex countries of the LATAM region; ensuring all customer inquiries and queries are turned around efficiently using the proper NielsenIQ platforms....
-
Customer Care Specialist German
hace 3 meses
Bogotá, Colombia GfK A tiempo completoDescription Next time you go shopping, think about this: What if brands asked for your opinion on their products before they put them on the shelf? Wouldn't that be nice? At Netquest we give voice to the consumers enabling them to shape the products and services of tomorrow. How? We deliver consumers' genuine opinions and data to help companies...
-
Customer Care Specialist Portuguese
hace 3 meses
Bogotá, Colombia GfK A tiempo completoDescription Next time you go shopping, think about this: What if brands asked for your opinion on their products before they put them on the shelf? Wouldn't that be nice? At Netquest we give voice to the consumers enabling them to shape the products and services of tomorrow. How? We deliver consumers' genuine opinions and data to help companies...
-
Customer Care Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completoTransforming Lives Through Technology At Medtronic, we are dedicated to advancing medical technology and solutions, driven by a commitment to integrity and innovation. Join us in our mission to enhance patient care and collaborate across the healthcare landscape to make medical services more affordable and accessible. Become part of a team of...
-
Customer Care Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completoTransforming Lives Through Technology At Medtronic, we are dedicated to advancing medical technology and solutions, driven by a commitment to integrity and innovation. Join us in our mission to enhance patient care and collaborate across the healthcare landscape to make medical services more accessible and affordable. Become part of a team of...
-
Customer Care Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Medtronic A tiempo completoJoin the Medtronic TeamExplore Your Professional JourneyIn this role, you will be responsible for:Offering assistance to clients, partners, and internal teams to resolve product-related questions and issuesFacilitating communication between sales personnel and technical specialistsEssential QualificationsBachelor's DegreeProficient verbal and written...
-
Customer Care Specialist for Retail Healthcare
hace 6 días
Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completoBecome a Part of Our Dynamic TeamAre you a great communicator who aims for excellence and exceeds expectations? Do you possess the ability to take initiative and demonstrate enthusiasm through your strong communication skills, empathy, and persuasive abilities? Are you ready to collaborate effectively and support others in a manner that fosters a positive...
-
Customer Success Associate
hace 6 días
Bogotá, Bogotá D.E., Colombia Iron Mountain A tiempo completoAbout Iron MountainAt Iron Mountain, we understand that effective work creates a positive impact for our clients, our team members, and the environment. We are looking for dedicated and intelligent individuals to join our team. Whether you are starting your career or seeking a new direction, we invite you to explore how you can enhance the impact of your...
-
Bogota, Colombia
hace 3 meses
Bogotá, Colombia Asurion A tiempo completoJOB DESCRIPTION Hiring for Customer Care and Sales. ¿Está dedicado a proporcionar un servicio al cliente excepcional e impulsado a obtener resultados? ¡Únase al equipo de soporte de primera línea de Asurion hoy mismo como Representante de atención al cliente y ventas ! Como Representante de Atención al Cliente y Ventas, mantendrá un servicio al...
-
Leasing and Customer Experience Associate
hace 5 días
Bogotá, Cundinamarca, Colombia JMK Property Management A tiempo completo**Company Description** As a Leasing and Tenant Relations Associate, you will be responsible for ensuring seamless operations related to tenant leasing and retention, with a strong focus on delivering exceptional customer service, proactive problem-solving, and meticulous attention to detail. You will act as a key point of contact for tenants and leasing...
-
Customer Service Representative
hace 2 semanas
Bogotá, Cundinamarca, Colombia Vantage Specialty Chemicals A tiempo completoVantage is a leading supplier of naturally derived specialty ingredients and formulations that cater to the evolving needs of industrial and consumer markets. Through our chemistries, our customer focus and our global footprint, we are ENABLING TOMORROW’S SOLUTIONS TODAY. The Custmer Service Representative ensures that customers are provided best in class...
-
Ecommerce, Catman
hace 4 semanas
Bogotá, Colombia Edgewell Personal Care A tiempo completo........You’re ambitious, but you want a career with purpose—we love that.You’re up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues.You want to make your mark and let your personality shine.Well, if you’re interested in our Shopper & Catman Marketing Mananger role, this might be...
-
Shopper Marketing and Catman Lead
hace 6 días
Bogotá, Bogotá D.E., Colombia Edgewell Personal Care A tiempo completoAre You Ready to Make an Impact? At Edgewell Personal Care, we value ambition and purpose in your career journey. If you are looking for a role that challenges you and allows your unique personality to shine, consider our opportunity in Shopper & Catman Marketing Management. Your Role: As a key player reporting to the LATAM Marketing Director, you will be...
-
Ecommerce and Category Management Specialist
hace 6 días
Bogotá, Bogotá D.E., Colombia Edgewell Personal Care A tiempo completoJoin Our Team as an Ecommerce and Category Management Specialist At Edgewell Personal Care, we value ambition and purpose in your career journey. If you are looking for a role that challenges you and allows you to showcase your unique talents, our Ecommerce and Category Management position could be the perfect fit. Your Role and Responsibilities As a key...
-
Ecommerce, Catman
hace 3 meses
Bogotá, Colombia Edgewell Personal Care A tiempo completo........You’re ambitious, but you want a career with purpose—we love that.You’re up for a challenge and ready to write the next chapter of your career story with a great group of encouraging colleagues.You want to make your mark and let your personality shine.Well, if you’re interested in our Ecommerce, Catman & Shopper Marketing Mananger role, this...
