Customer Care Associate
hace 6 meses
JOIN OUR TEAM
Customer Care Associate
We're on the hunt for a vibrant Customer Care Associate to join our close-knit team and help our customers Go Further.
Reason for the Role:
The need to improve customer engagement levels will act as a critical differentiator between Autocab and its competition. A need has arisen to regularly contact our customers on a pro-active (monthly) basis to ensure we are consistently providing the best possible service levels and total customer experience. It is important that all Autocab customers understand and appreciate the total value of our products and service. Customers will come to value our regular contact and empathy in helping to identify, understand and resolve knotty issues that are currently preventing them from recommending us to others.
It is important that you become technically trained in all systems and products so that on occasions you can invite customers to the office and understand training and/or optimization sessions to ensure that customer is getting the most from the solution.
Responsibilities:
Deliver a high standard of Customer Care whilst driving up customer satisfaction and recommendation levels:
Provide a single point of contact for our customer accounts, maintaining professionalism Ensuring our customers are informed as to changes and improvements Update customers on outstanding issues and through ownership progress to successful resolution Deliver quarterly account calls to address any outstanding issues or concerns that act as a barrier to customer satisfaction Educate customers to product features. Ensure they are using the product effectively Prioritise outstanding issues and escalate accordingly to resolve issues prior to becoming a retention problem Coordinate regular account optimisation sessions if/when appropriate Accountable for all customer health/satisfaction KPIs Accountable for customer retention and churn Work with marketing to provide continual customers education and awareness Handle basic customer complaints Liaise direct with customers via various methods (i.e. Telephone, email) Provide professional and prompt responses to all customer feedback Direct queries and requests to the relevant department when required but always owning the feedback and relationship so there is only one single point of contact Obtain and evaluate all relevant information to handle product and service enquiries Keep and maintain a record of all customer interactions Make courtesy calls to customers as and when required Ensure that relevant departments are communicated/escalated to as and when required Identify possible cross-sell or up-sell sales opportunities through questioning and work with sales to deliver appropriate solution
Collaboration and Relationships
Externally with customers Internally with Team Leaders, Service Desk Manager, Sales, Field Engineering, Installation Team(s), Finance, SalesCarry out such tasks as directed to meet the needs of the business.
What You Need
Skills and Knowledge:
Excellent communication skills, both verbally and written Ability to empathise and understand customer pain points and concerns Able to work under pressure in sometimes sensitive situations Highly organised Active listener Professional attitude A strong team player with a can do attitude Able to take ownership of issues and see through to resolution Excellent Customer Service skills with a passion for service and customer quality Commercial awarenessYour experience:
Knowledge or previous experience of working with bespoke software Customer care via a telephone based account management or support function Previous experience in a customer facing role Experience or understanding issues, prioritising and escalating accordinglyExperience of progressing customer issues through to successful resolution
Benefits:
You’ll receive full training on the Customer Care role, our products and how you can best support our customers A competitive salary 25 days holiday, plus bank holidays Company Pension scheme: 5% Employee and 4% Employer contribution Team lunches and Uber Eats voucher each month Life Assurance - 24/7 cover, 2x your basic salary Bonusly reward and voucher scheme Cycle to Work scheme Confidential 24/7 employee assistance programme A collaborative, team focussed culture with regular events and competitions-
Customer Care Representative
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Autocab A tiempo completoAbout the RoleWe are seeking a skilled Customer Care Associate to join our team at Autocab. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, driving up customer satisfaction and recommendation levels.ResponsibilitiesProvide a single point of contact for our customer accounts, maintaining...
-
Client Care Associate
hace 2 meses
Bogotá, Cundinamarca, Colombia Visa A tiempo completo**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Client Care Associate
hace 3 meses
Bogotá, Cundinamarca, Colombia Visa A tiempo completo**Company Description** Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and...
-
Customer Experience Associate
hace 1 mes
Bogotá, Bogotá D.E., Colombia Autocab A tiempo completoRole OverviewWe are seeking a highly skilled Customer Care Associate to join our team at Autocab. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and driving up customer satisfaction and recommendation levels.Key ResponsibilitiesProvide a single point of contact for our customer accounts,...
-
Patient Care Coordinator
hace 3 meses
Bogotá, Cundinamarca, Colombia Specialty Care Clinics A tiempo completoWe are seeking a highly organized and empathetic **Patient Care Coordinator** to join our healthcare team in Bogotá. In this role, you will be responsible for providing exceptional service and support to patients by managing their appointments, coordinating with medical staff, and ensuring seamless communication between patients and healthcare providers....
-
Analista de Customer Care
hace 3 meses
Bogotá, Cundinamarca, Colombia L'Oreal A tiempo completo¿Te encanta el servicio al cliente? ¿Quisieras trabajar en la multinacional #1 de belleza en el mundo? ¡Entonces esta es la oportunidad perfecta para ti! Estamos en la búsqueda de un Analista de Customer Care, quien estará encargado de ser el punto de contacto principal con nuestros clientes, asegurando un excelente servicio para fidelizarlos y seguir...
-
Retail Healthcare Customer Care Specialist
hace 1 mes
Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Retail Healthcare Customer Care Associate to join our team in Bogota, Colombia. As a key member of our customer care team, you will be responsible for providing exceptional customer service to our US-based clients, addressing their concerns and feedback, and ensuring a positive...
-
Customer Service Representative
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completoKey ResponsibilitiesAs a Retail Healthcare Customer Care Associate, you will be responsible for handling inbound calls from US customers and addressing their questions and concerns related to our retail store and website.Key Tasks:Assist customers with verbal and written correspondence, ensuring they feel heard and understood.Utilize tools and resources to...
-
Practicante de Seguridad y Salud en El Trabajo
hace 4 semanas
Bogotá, Cundinamarca, Colombia EMERGIA CUSTOMER CARE A tiempo completoReciban un cordial saludo de parte de **Emergia Customer Care Colombia.** Nuestra empresa dedicada al customer journey, está en la búsqueda de nuevos talentos que puedan hacer parte de nuestra gran familia, por esta razón estamos en la búsqueda de estudiantes del programa **Seguridad y Salud en el Trabajo**, esto con el fin de apoyar el proceso de...
-
Bilingual Customer Care Ambassador
hace 4 días
Bogotá, Cundinamarca, Colombia Support Zebra A tiempo completoWe're hiring! **BILINGUAL CUSTOMER CARE AMBASSADOR **(_Spanish_) - Food & Beverage Industry Account_ The Customer Care Ambassador is responsible for order taking, tackling customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication. Must have: - Minimum of 3...
-
Bogotá, Colombia Continuum Global Solutions, LLC A tiempo completoDescription: At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the...
-
Bogotá, Colombia Continuum Global Solutions A tiempo completoAt Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary...
-
Global Customer Care Associate
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Continuum Global Solutions A tiempo completoAt Continuum Global Solutions, our vision is to deliver exceptional customer experiences by connecting people with innovative solutions and empowering our employees to excel.We're seeking a skilled Customer Support Specialist to join our team in Bogota, Colombia. As a representative of our retail healthcare account, you will provide top-notch support to...
-
Practicante de Psicología o de Talento Humano
hace 3 meses
Bogotá, Cundinamarca, Colombia EMERGIA CUSTOMER CARE A tiempo completoReciban un cordial saludo de parte de **Emergia Customer Care Colombia.** Nuestra empresa dedicada al customer journey, está en la búsqueda de nuevos talentos que puedan hacer parte de nuestra gran familia, por esta razón estamos en la búsqueda de estudiantes profesionales, tecnologos y tecnicos de **Psicología, talento humano, selección y captación...
-
Customer Support Associate
hace 4 meses
Bogotá, Colombia Amadeus A tiempo completoJob TitleCustomer Support AssociateAs a member of Customer Care Center (CCC) the Product Advocate will provide functional & technical support. The team will require working with applications as well as infrastructure components to undertake analysis, diagnosis and resolution of end user incidents.In addition, execute and document tests in the above...
-
Customer Experience Associate
hace 2 meses
Bogotá, Cundinamarca, Colombia TourHero A tiempo completo**Join Us as Our Customer Experience Hero** **Job title**: Customer Experience Associate **Location**: Bogotá, Colombia (WeWork Calle 100) **Working schedule**: 9 am - 6 pm, Monday to Friday. 4 days in the office, with Tuesdays work from home. **TourHero **is a social travel platform revolutionizing how people explore the world together. We’re...
-
Analista Customer Care
hace 2 meses
Bogotá, Cundinamarca, Colombia Genfar A tiempo completo**Descripción de la empresa** Analista de Customer Care** - Elijo Cuidarme, Yo Elijo Genfar_ El lograr una vida plena y saludable es posible. En Genfar, esto se logra a través de su gente; personas con distintas nacionalidades, roles, conocimientos y creencias que luchan constantemente para llevar lo mejor del mundo de la salud, a toda la sociedad con los...
-
Customer Service Associate
hace 3 semanas
Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completoJob DescriptionWe are seeking a dedicated Customer Service Associate to join our team at BruntWork.This remote position offers the opportunity to work independently and provide top-notch customer support.The ideal candidate will possess strong communication skills, be self-motivated, and have a positive attitude towards helping customers.Key...
-
Customer Service Associate
hace 1 mes
Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Associate to join our team at NielsenIQ. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their queries and requests are resolved efficiently and effectively.Key ResponsibilitiesManage customer inquiries and requests in...
-
Customer Care Ambassador
hace 1 semana
Bogotá, Bogotá D.E., Colombia Emapta A tiempo completoAbout the Role As a Customer Care Ambassador at Emapta Latam, you will be a key player in our mission to deliver exceptional customer experiences. This exciting opportunity involves working with customers across various channels, providing support, guidance, and solutions to their queries.Key Responsibilities: • Respond to an average of 55 customer emails...
