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Retail Healthcare Customer Care Associate
hace 2 meses
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Continuum Global Solutions. As a key member of our customer care team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring a positive experience for all interactions.
Key Responsibilities
- Answer inbound calls from customers and address questions and concerns regarding our retail store and website.
- Provide customers with verbal and written correspondence regarding their feedback or concerns, making them feel heard and understood with acknowledgement and resolution.
- Utilize tools and resources effectively to gain product knowledge and navigation of the website when assisting customers.
- Empathize and resolve concerns to simplify the customer's retail experience.
- Navigate through multiple computer applications with speed and accuracy.
- Adapt to learn new call types when business needs change and flex support in those areas.
Requirements
- 18+ years old and high school graduate.
- 6+ months of BPO call center experience (phone call management required).
- Advanced English-speaking and written communication.
- Willing to work shifts Monday-Friday 8am-8pm Eastern, Saturday & Sunday 8:30am-7pm (45 hour work week).
- Professional positive attitude and courteous telephone etiquette.
- Customer-focused personality.
- High-speed internet of 20 download speed and 3 upload speed.
- Workspace free of noise and distractions.
Benefits and Perks
- Total salary of up to $2,873,750, which includes basic salary and a variable salary of up to 21%, depending on performance with indicators.
- Paid training.
- Comprehensive health insurance package.
- Paid vacation.
- State-of-the-art facilities and great work environment.
- Career growth opportunities.
About Continuum Global Solutions
Continuum Global Solutions is a leading provider of customer care services and call centers. Our team of experts leverages world-class voice, chat, email, and social technologies to deliver exceptional customer experiences. We are committed to empowering our employees to reach their full potential and making a global impact.
