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Retail Healthcare Customer Care Representative
hace 2 meses
Customer Service Opportunity
We are seeking a skilled Customer Service Associate to join our team at Continuum Global Solutions. As a Customer Service Associate, you will be responsible for handling inbound calls and written feedback from US customers for a Retail Healthcare Account.
Key Responsibilities:
- Respond to customer inquiries and resolve issues related to the retail store and website.
- Provide customers with accurate and helpful responses, ensuring they feel acknowledged, understood, and satisfied.
- Utilize tools and resources to enhance product knowledge and assist customers with website navigation.
- Exhibit empathy and resolve issues to simplify the customer's retail journey.
- Efficiently navigate through various computer programs with accuracy.
- Adapt to new call scenarios as business requirements evolve.
Requirements:
- Must be at least 18 years old and a high school graduate.
- Minimum of 6 months experience in a BPO call center environment (handling phone calls).
- Proficient in spoken and written English.
- Available to work shifts Monday-Friday 8am-8pm Eastern Time, Saturday & Sunday 8:30am-7pm (45-hour work week).
- Professional and positive attitude with excellent telephone etiquette.
- Customer-focused approach.
- High-speed internet (20 Mbps download speed and 3 Mbps upload speed).
- Noisy and distraction-free workspace.
Benefits:
- Total compensation of up to $2,873,750, including a base salary and performance-based variable pay of up to 21%.
- Training provided.
- Comprehensive health insurance.
- Paid time off.
- Modern facilities and a pleasant working environment.
- Potential for career advancement.
About Continuum Global Solutions
Continuum Global Solutions is a leading provider of customer care services to top companies worldwide. With a team of over 16,000 employees in key global markets, Continuum serves major clients in various industries with its expertise in customer care management through voice, chat, email, and social media platforms.
Continuum is an Equal Opportunity Employer, fostering diversity and inclusivity in its workforce without regard to various characteristics such as race, gender, religion, or disability.
