Director of Solutions and Business Development
hace 5 meses
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally.Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
So, what does a TaskUs Director of Business Solution & Development really do? In every instance, you will be supporting today's fastest-growing companies to scale their operations. Every campaign is different, challenging, and ultimately rewarding as you monitor your team’s growth. In addition to client success, you will play a direct role in the growth of the geo, change and innovation of the business with strategic initiatives. You will impact and witness firsthand the company’s annual revenue goals growth year after year. Our goal is to build an organization of top-performing Business Solutions executives who are committed to providing a world-class solution approach to our business while remaining true to our core values. We live and work by our core values and you will find that our organizational culture is very strong. We are looking for high-quality, go-getters who are excellent at building and maintaining relationships and are able to provide true value in a sophisticated solution environment.
You love solving complex problems & nurturing organic growth and spend your time focusing on solutions & building a strategy. You care deeply about the overall business and look for ways to add value through a transformative solutions approach. You are dedicated to ensuring prestigious customer care, back-office support, and consulting services. You like being held accountable for your own results. Driving results by providing solution building blocks to all New business & existing opportunities, thereby increasing company profitability through thorough knowledge of pre-sales & Solutions. Lead the effort within your geo to build comprehensive and innovative solutions for the world’s most disruptive companies.
Consultative solution-selling, providing solutions, leveraging TaskUs services, to complex prospect/client issues that drive mutually positive business outcomes
Work cohesively with Global Sales and Client Services teams mapped to campaigns and co-own responsibility for driving successful business growth
Support all stages of the proposal process maintaining solutions control and guiding internal teams to collaborate by pulling together all critical & key pieces of the solution to finalize a proposal to exceed client expectations.
A solution expert will liaise with extended teams (all functions) to build a multi-dimensional solution proposal
Partner with Sales & Client Services leaders to build the solution design
Possess an in-depth understanding of TaskUs’ services and differentiation of all service lines.
Periodic cadence with Sales & CS leaders to review Pipeline status & push the needed solution.
Periodic focused discussion with vertical leaders in BD & CS to contribute and support vertical & growth strategy
Be involved in all key RFPs and proactive proposals to provide & design insight into proposal strategy
Solution design strategy & approach across markets covering The Americas and the LATAM region
Requirements:
At least 10 years of experience working in a BPO in a mixed outsourced and in-house environment
Must have played a strong role in building viable geo-based innovative business solutions for clients across various verticals (FinTech, HealthTech, HiTech, Retail + eCommerce, Social Media, Media and Entertainment and On-Demand Travel + Transportation).
Must have an in-depth knowledge of the geo being supported
Solution-building expertise backed with digital transformation will be an added advantage
Strong experience and understanding of Operations, Workforce management, Quality assurance, Training, Recruitment and Business Intelligence will be added advantages.
Management experience
A good understanding of positioning TaskUs capabilities to existing & new clients
Non-metro/Tier2/3 solution building experience will be an added advantage
Must be able to travel 30% of the time, when required to support solutions presentation to the clients as needed.
Must possess good decision-making skills, be organized, and think strategically
Excellent team and relationship-building
Strong attention to detail and process adherence
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL .
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