Director of Solutions and Business Development

hace 2 semanas


Medellín, Antioquia, Colombia TaskUs A tiempo completo
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a global workforce of over 45,000 employees across 23 locations in 12 countries.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our People First culture is reflected in our various departments, including Total Rewards, Wellness, HR, and Diversity. We foster an inclusive environment and make a positive impact on the community. We also encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Director of Business Solutions and Development Role

The Director of Business Solutions and Development will play a critical role in supporting our clients' growth by scaling their operations. This role will involve working closely with our Global Sales and Client Services teams to drive successful business growth. The ideal candidate will have a strong background in building innovative business solutions for clients across various verticals, including FinTech, HealthTech, HiTech, Retail + eCommerce, Social Media, Media and Entertainment, and On-Demand Travel + Transportation.

Key Responsibilities
  • Consultative solution-selling to complex prospect/client issues that drive mutually positive business outcomes
  • Work cohesively with Global Sales and Client Services teams to drive successful business growth
  • Support all stages of the proposal process, maintaining solutions control and guiding internal teams to collaborate
  • Partner with Sales & Client Services leaders to build solution design
  • Possess an in-depth understanding of TaskUs' services and differentiation of all service lines
  • Periodic cadence with Sales & CS leaders to review Pipeline status & push the needed solution
  • Periodic focused discussion with vertical leaders in BD & CS to contribute and support vertical & growth strategy
  • Be involved in all key RFPs and proactive proposals to provide & design insight into proposal strategy
  • Solution design strategy & approach across markets covering The Americas and the LATAM region
Requirements
  • At least 10 years of experience working in a BPO in a mixed outsourced and in-house environment
  • Must have played a strong role in building viable geo-based innovative business solutions for clients across various verticals
  • Must have an in-depth knowledge of the geo being supported
  • Solution-building expertise backed with digital transformation will be an added advantage
  • Strong experience and understanding of Operations, Workforce management, Quality assurance, Training, Recruitment, and Business Intelligence will be added advantages
  • Management experience, a good understanding of positioning TaskUs capabilities to existing & new clients, and non-metro/Tier2/3 solution building experience will be an added advantage


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