Director of Solutions and Business Development
hace 1 semana
About TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience solutions to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands through innovative solutions and exceptional customer service.
Our Culture: At TaskUs, we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Our inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities.
Job Summary: We are seeking a highly experienced Director of Solutions and Business Development to join our team. The successful candidate will be responsible for building and maintaining relationships with clients, developing and implementing business solutions, and driving growth and revenue for the company.
Key Responsibilities:
- Consultative solution-selling, providing solutions, leveraging TaskUs services, to complex prospect/client issues that drive mutually positive business outcomes
- Work cohesively with Global Sales and Client Services teams mapped to campaigns and co-own responsibility for driving successful business growth
- Support all stages of the proposal process maintaining solutions control and guiding internal teams to collaborate by pulling together all critical & key pieces of the solution to finalize a proposal to exceed client expectations
- Possess an in-depth understanding of TaskUs' services and differentiation of all service lines
- Periodic cadence with Sales & CS leaders to review Pipeline status & push the needed solution
- Periodic focused discussion with vertical leaders in BD & CS to contribute and support vertical & growth strategy
- Be involved in all key RFPs and proactive proposals to provide & design insight into proposal strategy
- Solution design strategy & approach across markets covering The Americas and the LATAM region
Requirements:
- At least 10 years of experience working in a BPO in a mixed outsourced and in-house environment
- Must have played a strong role in building viable geo-based innovative business solutions for clients across various verticals (FinTech, HealthTech, HiTech, Retail + eCommerce, Social Media, Media and Entertainment and On-Demand Travel + Transportation)
- Must have an in-depth knowledge of the geo being supported
- Solution-building expertise backed with digital transformation will be an added advantage
- Strong experience and understanding of Operations, Workforce management, Quality assurance, Training, Recruitment and Business Intelligence will be added advantages
- Management experience A good understanding of positioning TaskUs capabilities to existing & new clients Non-metro/Tier2/3 solution building experience will be an added advantage Must be able to travel 30% of the time, when required to support solutions presentation to the clients as needed. Must possess good decision-making skills, be organized, and think strategically Excellent team and relationship-building Strong attention to detail and process adherence
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
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