Customer Service

hace 5 días

Medellín, Antioquia, Colombia KB International Trading Corp A tiempo completo

Customer Service & Logistics Coordinator (Remote – Colombia)

Company: KB International Trading Corp.

Location: Remote (must be based in Colombia)

Employment Type: Full-time

About the Role

KB International Trading Corp., a U.S.-based import and export company, is seeking a Customer Service & Logistics Coordinator located in Colombia to support our international operations. The ideal candidate will be bilingual (English and Spanish), highly organized, and able to manage multiple priorities across time zones.

This position plays a key role in coordinating export logistics, maintaining customer relationships, and ensuring operational excellence across our global supply chain.

Key Responsibilities

Customer Service

  • Communicate directly with customers and sales representatives to ensure satisfaction and timely order fulfillment.
  • Manage order placement, tracking, and follow-up.
  • Coordinate with vendors, review and approve vendor bills, and handle claims or discrepancies.

Logistics

  • Coordinate bookings with freight forwarders and steamship lines.
  • Prepare and submit AES/ITN filings and shipping instructions.
  • Manage inland transportation and export documentation.
  • Negotiate freight rates and monitor billing accuracy.
  • Ensure complete and accurate communication between customers, freight partners, and internal teams.

Qualifications

  • Must be currently based in Colombia and legally authorized to work there.
  • Fluent in English and Spanish (written and spoken).
  • Minimum 2 years of experience in logistics, export coordination, or customer service.
  • Strong organizational skills and attention to detail.
  • Excellent communication and problem-solving abilities.
  • Reliable, proactive, and capable of working independently under U.S. business hours (EST).

Compensation and Benefits

  • Annual Salary: USD $24,000 per year plus performance-based bonuses.
  • Payment Schedule: Monthly, at the end of each month.
  • Schedule: Monday to Friday, 9:00 AM to 6:00 PM EST (8-hour workday plus one-hour not paid lunch).
  • Paid Time Off:
  • After 90 days: 2 paid sick days.
  • After 6 months: 3 paid personal days.
  • After 1 year: 1 week (5 business days) of paid vacation.
  • Vacation increases to 10 days after 2 years and 15 days after 5 years.
  • Holidays: Observes all official Colombian national holidays.

Our Culture

At KB International, we believe in fairness, respect, and teamwork. We foster a professional environment where employees are encouraged to grow, maintain up-to-date technical training, and contribute to a culture of excellence, flexibility, and high-quality service.

Tipo de puesto: Tiempo completo

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