Bilingual Customer Service

hace 2 semanas

Medellín, Antioquia, Colombia Dolce Medical Spa A tiempo completo

Location: Medellín, Colombia (In-Person Only)

Job Type: Full-Time (42 hours/week)

Languages Required: Fluent English & Spanish (spoken and written)

About the Role

We are a fast-growing medical spa company based in the United States, and we are building an in-house team in Medellín. We are looking for reliable, professional, and friendly bilingual customer service representatives to work from our headquarters.

This is an on-site, full-time position focused on customer service, appointment booking, lead follow-up, and administrative support.

Work Schedule

  • 42 hours per week
  • 3 full shifts (open to close)
  • 1 half-day shift
  • Fixed schedule once assigned
  • Weekend availability may be required

ResponsibilitiesCustomer Service (Existing Members)

  • Answer inbound calls, texts, and messages
  • Help clients book, reschedule, and confirm appointments
  • Answer questions about services, memberships, and payments
  • Provide a friendly, professional experience at all times
  • Follow up with clients who missed appointments or need support

Lead Follow-Up (Sales Support)

  • Call and text new leads from our marketing campaigns
  • Answer questions and help leads book their first appointment
  • Follow scripts and booking guidelines
  • Update lead status accurately in our CRM system

Administrative Tasks

  • Update client notes and records
  • Assist spa managers with daily admin tasks
  • Handle basic reporting and task follow-ups
  • Support multiple spa locations remotely

Requirements

  • Fluent English and Spanish (required)
  • Strong phone and text communication skills
  • Professional, calm, and friendly attitude
  • Comfortable making outbound calls
  • Good computer skills and fast typing
  • Organized and detail-oriented
  • Able to work on-site in Medellín
  • Customer service, call center, or sales experience is a plus

Compensation

  • $800 USD base salary per month
  • Up to $400 USD in performance bonuses
  • Total potential: up to $1,200 USD/month
  • Bonuses based on:
  • Booking performance
  • Attendance & reliability
  • Quality of customer interactions
  • Performance raises after 6 months

What We Offer

  • Stable, long-term employment
  • Clear systems, scripts, and training
  • Growth opportunities within the company
  • Professional work environment
  • Work with a U.S.-based brand without night shifts
  • Paid training

*

Job Types: Full-time, Commission

Work Location: In person

Expected Start Date: 05/01/2026

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