Bilingual Customer Service

hace 1 semana

Medellín, Antioquia, Colombia Dolce Medical Spa A tiempo completo

Location: Medellín, Colombia (In-Person Only)

Job Type: Full-Time (42 hours/week)

Languages Required: Fluent English & Spanish (spoken and written)

About the Role

We are a fast-growing medical spa company based in the United States, and we are building an in-house team in Medellín. We are looking for reliable, professional, and friendly bilingual customer service representatives to work from our headquarters.

This is an on-site, full-time position focused on customer service, appointment booking, lead follow-up, and administrative support.

Work Schedule

  • 42 hours per week
  • 3 full shifts (open to close)
  • 1 half-day shift
  • Fixed schedule once assigned
  • Weekend availability may be required

ResponsibilitiesCustomer Service (Existing Members)

  • Answer inbound calls, texts, and messages
  • Help clients book, reschedule, and confirm appointments
  • Answer questions about services, memberships, and payments
  • Provide a friendly, professional experience at all times
  • Follow up with clients who missed appointments or need support

Lead Follow-Up (Sales Support)

  • Call and text new leads from our marketing campaigns
  • Answer questions and help leads book their first appointment
  • Follow scripts and booking guidelines
  • Update lead status accurately in our CRM system

Administrative Tasks

  • Update client notes and records
  • Assist spa managers with daily admin tasks
  • Handle basic reporting and task follow-ups
  • Support multiple spa locations remotely

Requirements

  • Fluent English and Spanish (required)
  • Strong phone and text communication skills
  • Professional, calm, and friendly attitude
  • Comfortable making outbound calls
  • Good computer skills and fast typing
  • Organized and detail-oriented
  • Able to work on-site in Medellín
  • Customer service, call center, or sales experience is a plus

Compensation

  • $800 USD base salary per month
  • Up to $400 USD in performance bonuses
  • Total potential: up to $1,200 USD/month
  • Bonuses based on:
  • Booking performance
  • Attendance & reliability
  • Quality of customer interactions
  • Performance raises after 6 months

What We Offer

  • Stable, long-term employment
  • Clear systems, scripts, and training
  • Growth opportunities within the company
  • Professional work environment
  • Work with a U.S.-based brand without night shifts
  • Paid training

*

Job Types: Full-time, Commission

Work Location: In person

Expected Start Date: 05/01/2026

  • Bilingual Customer Service Representative

    hace 2 semanas

    Medellín, Antioquia, Colombia Sales Rain A tiempo completo

    Role:Bilingual Customer Service Representative | Healthcare BackgroundLocation:Medellín, El Poblado (Milla de Oro)Employment Type:Permanent / Full-TimeContract Type: Indefinite TermStart date:December 01, 2025 | 40 hours per weekSchedule:Monday to Friday – 8:00 a.m. to 5:00 p.m. Massachusetts timeWeekends off Works on Colombian holidays.Base...

  • Junior Bilingual Customer Service

    hace 2 semanas

    Medellín, Antioquia, Colombia Jobifly A tiempo completo

    ONSITE POSITIONPosition Overview:The Customer Service Jr role is ideal for professionals passionate about delivering exceptional service and maintaining high-quality standards in a dynamic, fast-paced environment. The ideal candidate will have excellent communication skills, attention to detail, and the ability to handle customer interactions effectively....

  • Bilingual Customer Service Representative

    hace 1 semana

    Medellín, Antioquia, Colombia Sales Rain A tiempo completo

    Role: Bilingual Customer Service Representative | Healthcare BackgroundLocation: Medellín, El Poblado (Milla de Oro)Employment Type: Permanent / Full-TimeContract Type: Indefinite Term |40 hours per weekStart date:January 5, 2026Schedule:Monday to Friday– 7:30 a.m. to 8:30 p.m. Colombian Time, with schedule flexibility as needed.Open to working weekends,...

  • Customer Service Representative

    hace 4 días

    Medellín, Antioquia, Colombia Lume A tiempo completo

    Are you a bilingual professional with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where your communication skills truly make an impact?If so, we want you to join our team as a Customer Service Representative.You'll play a key role in assisting patients and clients across the U.S., providing compassionate,...

  • Customer Service Representative

    hace 2 semanas

    Medellín, Antioquia, Colombia Savant A tiempo completo

    Company DescriptionAt Savant, we are committed to continuous improvement, combining cutting-edge technology, talented individuals, and business expertise to exceed expectations. Our culture emphasizes excellence and offers a supportive environment with growth opportunities, competitive compensation, and recognition based on merit and hard work. We aim to...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Medellín, Antioquia, Colombia EmpireOne Travel Inc. A tiempo completo

    Job description:About the jobA Customer Service Representative, (or CSR), will act as a liaison, provide simple and accurate information, and resolve any related problems that our customers face with efficiency and quality. The best CSRs are genuine to help customers. They should be patient, empathetic, and passionately communicative. They are confident at...

  • Bilingual Customer Service Agent

    hace 3 días

    Medellín, Antioquia, Colombia Solvo Global A tiempo completo

    Monday to Friday: 9:00 a.m. to 8:00 p.m. (some days from 9:00 a.m. to 7:00 p.m. and others from 10:00 a.m. to 8:00 p.m.)Saturdays: 9:30 a.m. to 6:00 p.m. Two days off per week, which may or may not be consecutive.Location: Murano, MedellínRequired languages: English C1Job description: We are looking for an Ecommerce Customer Service Advisor who is dedicated...

  • Customer Service

    hace 3 días

    Medellín, Antioquia, Colombia KB International Trading Corp A tiempo completo

    Customer Service & Logistics Coordinator (Remote – Colombia)Company: KB International Trading Corp.Location: Remote (must be based in Colombia)Employment Type: Full-timeAbout the RoleKB International Trading Corp., a U.S.-based import and export company, is seeking a Customer Service & Logistics Coordinator located in Colombia to support our international...

  • Customer Service Representative

    hace 2 semanas

    Medellín, Antioquia, Colombia Fulfillment Hub Usa A tiempo completo

    Logistics Customer Service Representative – Full TimeLocation: Miami, FLCompany: Fulfillment Hub USASalary: paid in US DollarsSchedule: Full-time | Monday – Friday 8:00am - 5:00pmAbout UsFulfillment Hub USA is a fast-growing logistics and 3PL company providing warehousing, shipping, and fulfillment services for e-commerce, B2B, and retail businesses. We...

  • Customer Service Representative

    hace 2 semanas

    Medellín, Antioquia, Colombia Team 360 Staffing A tiempo completo

    Team 360 Staffing is seeking a reliable and proactive Customer Service Representative to support our client, a leading provider of innovative and accessible CNC solutions. The ideal candidate will be responsible for delivering exceptional customer service, handling high-volume inbound calls, managing administrative tasks, and supporting customers with...