Junior Bilingual Customer Service
hace 2 semanas
ONSITE POSITION
Position Overview:
The Customer Service Jr role is ideal for professionals passionate about delivering exceptional service and maintaining high-quality standards in a dynamic, fast-paced environment. The ideal candidate will have excellent communication skills, attention to detail, and the ability to handle customer interactions effectively. Prior experience in the insurance industry is a plus, but strong customer service and administrative skills will be critical to success.
Responsibilities:
- Answer incoming calls in English and Spanish.
- Redirect calls to the appropriate department as needed.
- Contact clients daily via email, text message, and phone to collect overdue policy payments.
- Process payments for personal and commercial insurance policies.
- Record detailed notes for each customer interaction.
- Review daily reports to identify pending documentation or information for client policies and contact clients to ensure timely completion.
- Provide language support in English to departments where Spanish is the primary language.
- Handle policy renewals with existing carriers.
- Contact insurance carriers for inquiries related to customer policies, as needed.
Qualifications:
- Minimum of 6 months in a similar customer service or administrative role.
- Advanced English skills (B2+); bilingual proficiency in Spanish is required.
- High school diploma or equivalent; higher education in business administration, customer service, or related fields is a plus.
- Familiarity with the insurance industry is highly preferred.
- Excellent communication and problem-solving skills.
- Strong organizational skills and attention to detail.
- Adaptability and ability to work under pressure in a fast-paced environment.
*Please note: we are only accepting resumes in English.
Tipo de puesto: Tiempo completo
Pregunta(s) de postulación:
- What is your monthly salary expectation in COP?
- Are you open to work on site in Medellin?
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