Customer Service Representative

hace 2 días

Medellín, Antioquia, Colombia Vive Health A tiempo completo

*Opportunity in Medellín*

*Please ensure to
attach your resume/CV in English
; only those will be considered.

About us:

Let's Live Better

Vive Health is a growing company specializing in providing high-quality and affordable medical equipment. We strive to separate from the pack and become your trustworthy and affordable online medical equipment store; providing products that you'd be proud to use yourself, and give to your loved ones or patients.

At Vive Health, we are dedicated to enhancing the lives of our customers. Our focus is on providing support for individuals recovering from injuries, managing their health, or caring for loved ones. We strive to empower them with the tools and resources they need to feel confident and in control of their well-being.

We are committed to helping you live better. As a Top 50 Amazon seller in the USA, we have designed and developed multiple specialty brands to demonstrate our commitment to supplying you with the very best product options.

About the role:

We are looking for a customer-oriented service representative. They will act as a liaison between the customer and the company, providing product/service information, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.

Who you are / What you bring:

You are someone genuinely excited to help customers. You are a patient, empathetic, and passionately communicative person as well as an active listener, being able to advocate for your customer's needs and gather feedback from them to improve our service.

Problem-solving comes naturally to you. You are someone confident at troubleshooting and investigating if you don't have enough information to resolve customer complaints.

Your main goal is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet personal/customer service team sales targets and call-handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents

Qualifications:

  • Proven customer support experience or experience
  • Strong phone contact handling skills and active listening
  • Familiarity with CRMs and best practices related to it
  • Excellent communication and presentation skills in English
  • Ability to multi-task, prioritize, and manage time effectively

Our Mission:

For More Info On Our Products and Services:

Visit our website at to learn more

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