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Company Description
At Savant, we are committed to continuous improvement, combining cutting-edge technology, talented individuals, and business expertise to exceed expectations. Our culture emphasizes excellence and offers a supportive environment with growth opportunities, competitive compensation, and recognition based on merit and hard work. We aim to help businesses reach optimal levels of performance, fostering growth that benefits entire communities. Joining the Savant team means being part of a value-driven organization dedicated to progress and success.
Role Description
This is a full-time hybrid role as a
Customer Service Representative
based in Medellín and Barranquilla, with the flexibility to work from home on occasion. You will handle customer inquiries, provide exceptional support, and ensure customer satisfaction. Responsibilities include addressing customer concerns promptly, maintaining detailed records of interactions, and delivering a positive overall experience to every client. Working closely with the team, you will contribute to the continuous improvement of customer service processes.
Qualifications
- Experience in Customer Service, Customer Support, and Customer Satisfaction
- Strong understanding of Customer Experience and the ability to enhance it
- Ability to communicate effectively and empathetically with customers
- Problem-solving skills and attention to detail to resolve customer inquiries
- Proficiency in using customer relationship management (CRM) tools is an advantage
- Team-oriented mindset with the ability to work collaboratively
- Bilingual proficiency (English and Spanish).
