Customer Service Representative – Trucking

hace 7 horas


Medellín, Antioquia, Colombia Rocky Logistics LLC A tiempo completo

We are looking for a Customer Service Representative with strong experience in the U.S. trucking and logistics industry to join our team. This role requires excellent communication skills, the ability to thrive in a fast-paced environment, and a customer-first mindset.

Requirements

* Previous customer support or dispatch experience in the TRUCKING INDUSTRY

* Experience in U.S. logistics or trucking is a MUST

* Excellent spoken and written English

* Strong ability to multi-task in a fast-paced environment (phones, emails, chat)

* Positive, service-oriented attitude with strong interpersonal skills

* Ability to work collaboratively as a team player

General Responsibilities

* Monitor and respond promptly to phones, emails, and intercompany Teams chats

* Provide accurate quotes, process shipping orders, and assist with customer inquiries

* Verify key shipment details: dimensions, pick-up locations, special instructions, etc.

* Contact customers to schedule delivery appointments, provide updates, or communicate delays

* Complete general administrative tasks as needed

Support internal teams to ensure efficient operations and excellent customer experience

Technical Requirements

Proficient using MS Windows & MS Office, Google Workspace, and other digital tools

Willing and able to learn internal software and platforms used in daily operations



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