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Technical Support Representative

hace 3 meses


Medellín, Colombia LinkGraph A tiempo completo

*This role is remote and open to any country in Latin America.*

Hi We’re LinkGraph, an SEO software company (and full-service digital agency) focused on engineering products and services that help websites improve their performance on Google. We are a rapidly growing organization with clients from Fortune 500 companies to leading Silicon Valley tech startups, and we're looking to bring on a Technical Support Representative to help us propel our growth. Check out our careers page here .

If you’re smart, ambitious, and passionate about working for a tech company, we want to hear from you

Requirements:

This role will be expected to work in EST.

  • Ability to keep up with a fast moving team that's constantly building new products and features.
  • Customer success experience.
  • Someone really technical minded who can dive in and learn a product inside + out
  • Ability to record Loom videos demonstrating product issues / usability problems, along with presenting solutions.
  • SaaS or SEO background a huge plus
  • Someone looking for a fast-paced startup culture to grow in.
  • Fluent in written + verbal English.

Responsibilities:

  • Attending daily SCRUMS.
  • Testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more.
  • Communicating with clients on live chat/our virtual office to help solve problems and answer questions.
  • Develop and apply testing processes for new and existing products to meet client needs.
  • Leading product demos + customer onboarding calls with clients.
  • Discuss product issues with the team.
  • Adapting to the role as needed.

Salary:

$2000 a month

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