Cloud Technical Support
hace 2 meses
**Cloud Technical Support**
Sangoma’s value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls, and Trunking. We are looking for a talented Technical Support Representative who will troubleshoot and resolve issues throughout our entire product line and assist customers with technology rollouts of our telephony products.
- Diagnose and troubleshoot technical issues with Sangoma products
- Ask customers targeted questions to quickly understand the root of the problem
- Provide Support in line with appropriate SLAs
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal or external support resources to provide customer-centric solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of wiki guides
- Maintain an open but professional relationship with customers and colleagues
**Your Background**:
- Familiarity with Linux, Android, iOS, MacOS, and Windows operating systems.
- Command line skills in Linux.
- Experience installing Linux on bare metal and in the cloud.
- Possess the ability to troubleshoot and debug software/hardware issues.
- Experience with Asterisk-based phone systems.
- A solid understanding of TCP/UDP/IP networking.
- Ability to communicate verbally and in writing in the English language.
- An associate’s degree, or equivalent, is required.
- A bachelor’s degree or equivalent is preferred.
**Experience**:
- Cloud Technical: 2 years (required)
- Linux: 1 year (required)
**Language**:
- Proficient English (required)
-
Cloud Technical Support Specialist
hace 1 mes
Medellín, Antioquia, Colombia Sangoma A tiempo completoTechnical Support RoleWe are looking for a talented Technical Support Representative who will troubleshoot and resolve issues throughout our entire product line and assist customers with technology rollouts of our telephony products. Our TSE's also work hand in hand with our development, customer service, and sales staff to enhance the overall customer...
-
(Col) Technical Cloud Architect
hace 2 meses
Medellín, Antioquia, Colombia isolved A tiempo completo**Why US**: - Headquarters is in Charlotte, NC - Recently expanded to nearshore - isolved ranked for SMB Payroll in 2023 Sapient Report - Voted top places to work in USA 2023 The Technical Cloud Architect will be responsible for designing, managing, and maintaining our cloud computing systems. This role will play a crucial role on the development team to...
-
Technical Partner in Cloud Computing for Smes
hace 5 días
Medellín, Antioquia, Colombia Mindtech A tiempo completo**Technical Partner in Cloud Computing for SMEs** Mindtech is your gateway to exciting and impactful tech projects. We specialize in end-to-end software outsourcing, linking Latin American talent with global opportunities. Our fast, cost-effective approach ensures that our clients receive exceptional service and innovative solutions. With a diverse team of...
-
Technical Support Specialist
hace 4 semanas
Medellín, Antioquia, Colombia Recurly A tiempo completoAbout Recurly: Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth....
-
Logistics Technical Support
hace 3 meses
Medellín, Antioquia, Colombia HUBTEK A tiempo completo**Some of your responsibilities are but are not limited to**: - Make sure all of the customer’s questions and concerns are answered in a highly positive, professional, and customer-centric manner. - Offer solutions to technical problems, either by providing step-by-step guidance, remote support, or escalating complex issues if necessary. - Develop and...
-
Technical Lead
hace 1 mes
Medellín, Antioquia, Colombia Amwell A tiempo completoAbout AmwellAmwell is a leading hybrid care enablement platform that empowers payers, providers, and innovators to deliver greater access to more affordable, higher quality care. With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, representing over 90 million covered lives, and many of the nation's largest...
-
Sportstech Technical Support Analyst
hace 2 meses
Medellín, Antioquia, Colombia Genius Sports A tiempo completo**A bit about us** Do you want to join one of the world's fastest growing sports technology companies? **About the role** You will be part of a technical team helping support end users, data partners, and First Line Support team members with inquiries of various levels of difficulty for systems used by some of the most prominent sports leagues in the...
-
Streaming Technical Support Analyst
hace 2 meses
Medellín, Antioquia, Colombia Genius Sports A tiempo completo**A **B **it **A **bout **U **s** Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to...
-
Technical Support Specialist
hace 5 días
Medellín, Antioquia, Colombia Ciandt A tiempo completoJob OverviewAt CI&T, we are looking for a skilled Technical Support Specialist to join our customer support team. This role plays a key part in delivering exceptional customer experiences and resolving technical issues.
-
Technical Support Specialist
hace 4 semanas
Medellín, Antioquia, Colombia Genius Sports Group A tiempo completoAbout the Role: We are seeking a highly skilled Technical Support Specialist to join our team at Genius Sports. As a Technical Support Specialist, you will play a crucial role in providing exceptional customer support and ensuring the smooth delivery of our data products.Main Responsibilities: Manage the support queue for inbound customer requests, resolving...
-
Recurly Technical Support Specialist
hace 3 semanas
Medellín, Antioquia, Colombia Recurly, Inc. A tiempo completoJob Title: Technical Support SpecialistAbout the RoleRecurly, Inc. is seeking a highly skilled Technical Support Specialist to join our Technical Support team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and support to our clients. You will be the primary point of contact for our customers and will be...
-
Technical Support Professional
hace 3 semanas
Medellín, Antioquia, Colombia J.S. Held A tiempo completo{"Job Title": "Senior Technical Support Specialist", "Job Responsibilities": "At J.S. Held, we are seeking a highly skilled Senior Technical Support Specialist to join our information technology division. As a key member of our team, you will provide technical support and troubleshooting services for our accident reconstruction practice. This role involves...
-
Technical Support Specialist
hace 2 semanas
Medellín, Antioquia, Colombia Taskus A tiempo completoAbout TaskUsTaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help clients represent, protect, and grow their brands.We leverage a cloud-based infrastructure to serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Technical Support Specialist
hace 3 semanas
Medellín, Antioquia, Colombia TaskUs A tiempo completoAbout TaskUsTaskUs is a leading provider of outsourced digital services, delivering exceptional customer experiences to innovative technology companies. Our mission is to foster a culture of growth, innovation, and inclusivity, empowering our employees to succeed and thrive in their careers.We are committed to delivering cutting-edge technology solutions,...
-
Advanced Technical Support Specialist
hace 4 semanas
Medellín, Antioquia, Colombia Genius Sports Group A tiempo completoAbout Genius Sports GroupGenius Sports Group is a leading provider of sports data and technology solutions. We are looking for a highly skilled Technical Support Specialist to join our team.Job Title: Technical Support SpecialistAs a Technical Support Specialist, you will be responsible for providing advanced technical assistance and training to our internal...
-
Senior Technical Support Specialist
hace 1 mes
Medellín, Antioquia, Colombia J.S. Held LLC A tiempo completo**Company Description** Are you looking to join an organization that is growing and dynamic? What about a high-energy, collaborative environment that rewards hard work?** J.S. Held is a global consulting firm that combines technical, scientific, financial, and strategic expertise to advise clients seeking to realize value and mitigate risk. Our...
-
Technical Director | Cloud Solutions | Medellin
hace 3 semanas
Medellín, Antioquia, Colombia Mas Global Consulting A tiempo completoAbout UsMAS Global Consulting is a mission-driven company dedicated to empowering Latin America's tech talent. Our goal is to provide high-quality services to clients in North America, driving innovation through Full Stack Software Engineering, Digital/Cloud Modernization, Data Engineering, and AI.We prioritize education opportunities for women and Latinos...
-
IT Support Specialist
hace 2 semanas
Medellín, Antioquia, Colombia Taskus A tiempo completoAbout TaskUs: TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and...
-
Sportzcast Technical Support Analyst
hace 4 días
Medellín, Antioquia, Colombia Genius Sports A tiempo completo**A bit about us** Do you want to join one of the world's fastest growing sports technology companies? Genius Sports is at the epicentre of the global network connecting sports, brands and fans through official live data. Our mission is simple. We champion a more sustainable sports data ecosystem that benefits all parties. We're looking for enthusiastic and...
-
Technical Support Specialist
hace 4 semanas
Medellín, Antioquia, Colombia LinkGraph A tiempo completoTechnical Support Role at LinkGraphThis opportunity is part of a rapidly growing organization focused on SEO software and digital marketing services. As a Technical Support Representative, you will work closely with clients to resolve issues and provide exceptional service.Key responsibilities include attending daily SCRUMS, testing products, communicating...