Customer Support Representative with Excellent Communication Skills

hace 3 semanas


Medellín, Antioquia, Colombia Solvo S.A.S A tiempo completo

About the Company

Solvo S.A.S is a leading provider of innovative solutions dedicated to delivering exceptional customer experiences.

Job Summary

We are seeking highly motivated and enthusiastic individuals to join our team as Customer Support Representatives. As a front-line support specialist, you will play a crucial role in delivering top-quality service to our clients while contributing to a positive and high-performing work environment.

Responsibilities

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Respond to a large volume of support calls and emails from our clients in a timely and professional manner, ensuring accuracy and attention to detail.Maintain a high rate of isolved client retention by delivering superior customer service and addressing client inquiries effectively.Conduct research and resolve client inquiries, providing prompt and accurate solutions.Appropriately escalate complex issues for clients and participants, following our standard operating procedures.Participate in customer service training programs to enhance your knowledge and skills, enabling you to deliver exceptional support.

Requirements

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  • Education: Bachelor's degree or equivalent technical qualification.
  • Experience: Minimum 1 year of experience in a related field.
  • Language: Fluency in English.

Salary and Benefits

We offer a competitive salary range of $25,000 - $35,000 per annum, depending on experience, as well as a comprehensive benefits package including health insurance, paid time off, and opportunities for career growth and development.

Location

The successful candidate will be based at our offices located in Bogotá, Colombia.



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