Technical Support Specialist

hace 2 semanas

Medellín, Antioquia, Colombia J.S. Held LLC A tiempo completo
Job Title: Senior Technical Support Specialist

We are seeking a dedicated and proactive Senior Technical Support Specialist to join J.S. Held's information technology division, supporting its accident reconstruction practice. This practice utilizes advanced modeling and simulation software programs to generate computer visualizations and electronic data recovery tools to evaluate and reconstruct vehicle accidents.

The ideal candidate will provide technical support and troubleshoot various software and hardware systems used in the practice. They will also ensure computers and software are properly configured for new employees within our complex tech footprint.

Key Responsibilities:

  • Provide real-time support for troubleshooting software, data storage systems, laptops, and other technical issues.
  • Manage integrations, configurations, updates, and changes to different systems, including Microsoft, Adobe, and Autodesk program suites.
  • Effectively onboard new employees, ensuring all required systems are functioning correctly.
  • Address issues related to in-field laptop and software support.
  • Handle tasks of varying degrees of importance and complexity in software and hardware troubleshooting, software compatibility, and integration of new or upgraded software versions.
  • Collaborate with the cybersecurity team to address threats and vulnerabilities.

Required Qualifications:

  • Proven experience in a similar support role handling different types of systems of varying technical complexity.
  • Extensive experience in installing, monitoring, and managing software services such as Adobe, Microsoft, and Autodesk applications.
  • Strong knowledge of virtual desktop environments.
  • Excellent problem-solving skills and the ability to prioritize tasks.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced, high-volume support environment.

Preferred Qualifications:

  • Bachelor's degree in computer science or a similar discipline.
  • Experience with ServiceNow or similar platforms.
  • Knowledge of cybersecurity best practices.
  • Experience managing a large number of devices.
  • Experience with onboarding and exits in a complex tech environment.

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