Technical Support Representative

hace 2 semanas


Medellín, Antioquia, Colombia Linkgraph A tiempo completo

Remote Technical Support Role

We are LinkGraph, a rapidly growing SEO software company focused on engineering products and services to help websites improve their performance on Google. As a Technical Support Representative, you will be part of our team driving growth and helping clients from Fortune 500 companies to leading Silicon Valley tech startups.

About the Role:

This is a remote position open to any country in Latin America. You will work with a fast-moving team constantly building new products and features. To succeed in this role, you should have customer success experience and be able to learn quickly.

Your Responsibilities Will Include:

  • Attending daily SCRUMs to stay updated on our product development.
  • Testing specific product categories within our dashboard and reporting on usability issues, bugs, workflow problems, and more.
  • Communicating with clients on live chat or our virtual office to help solve problems and answer questions.
  • Developing and applying testing processes for new and existing products to meet client needs.
  • Leading product demos and customer onboarding calls with clients.
  • Discussing product issues with our team and adapting to the role as needed.

Requirements:

  • Ability to work in EST time zone.
  • Customer success experience.
  • Someone who is technical-minded and can learn a product inside out.
  • Ability to record Loom videos demonstrating product issues or usability problems, along with presenting solutions.
  • SaaS or SEO background is a plus.
  • Fluent in written and verbal English.

We Offer:

A competitive salary of $2000 per month, allowing you to grow and thrive in our fast-paced startup culture. If you're smart, ambitious, and passionate about working for a tech company, we encourage you to apply.



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