SAP Technical Service Manager

hace 4 semanas

Bogotá, Colombia SAP A tiempo completo
SAP Technical Service Manager (ECS RISE)

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

Please add your CV in English. Only CVs in English will be assessed.

PROGRAM DESCRIPTION

SAP Enterprise Cloud Services (ECS) is part of the Customer Services and Delivery board area. ECS focuses on delivering managed cloud services. To provide our customers with the right level of service, we have a Client Delivery Management (CDM) team within SAP ECS.

EXPECTATIONS AND TASKS

We are looking for an accomplished SAP Technology Consultant to join our SAP ECS team as a Technical Service Manager (TSM). You will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise.

Technical Service Managers play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. You will act as a trusted technical advisor to our customers and partners, analyzing customer business requirements and working across SAP ECS and other SAP departments to provide quality services, resolve technical complexities, and accompany them throughout their cloud transformation journey.

  • Primary contact for customers for discussions about technology and innovations and serve as an escalation point for technical issues.
  • Understand the customer business, goals, and challenges to suggest solutions & services.
  • Identify and position offerings by SAP ECS that deliver value to the customer.
  • Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
  • Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies.
  • Experience and knowledge in SAP NetWeaver Administration, migration, and upgrades.
  • Identify top issues, define service plans, and drive implementation of identified action items across customer landscapes.
  • Understanding of various SAP cloud solutions and integration scenarios (good to have).
  • Design optimal SAP configuration to maximize system performance and availability.

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

  • Bachelor’s degree or higher in Computer Science, Engineering, or Information Management.
  • Solid knowledge of SAP Technologies and Products (SAP Basis, HANA, S/4); certification is highly beneficial.
  • Work experience with at least one hyperscaler (AWS, Azure, GCP); certification is a plus.
  • Analytical, solution-oriented, and experienced in working with cross-cultural teams.

WORK EXPERIENCE

  • Minimum 6 years of total experience in SAP Technical Administration (preferably in SAP Basis).
  • At least 3 years of experience in a customer-facing role with excellent command in de-escalating critical situations.
  • Hands-on experience with Unix/Linux flavors.
  • Hands-on experience with SAP HANA and Sybase databases.

LOCATION

Bogota, Colombia

Work model: hybrid - 3x a week onsite

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We invest in our employees to inspire confidence and help everyone realize their full potential.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 406352 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

#J-18808-Ljbffr

  • Technical Service Manager

    hace 1 semana

    Bogotá, Colombia SAP A tiempo completo

    Requisition ID: 409960 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T2 Hiring Manager: Oseas Morales Recruiter Name: Thais Nadim Additional Locations: We are seeking an accomplished SAP Professional with technical background to join our team as a Technical Service...

  • SAP Technical Service Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Technical Service Manager OpportunityWe are seeking an accomplished SAP Technology Consultant to join our SAP Enterprise Cloud Services (ECS) team as a Technical Service Manager (TSM). As a TSM, you will play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they...

  • SAP Technical Service Manager

    hace 4 días

    Bogotá, Bogotá D.E., Colombia SAP SE A tiempo completo

    Job Description:We are seeking an experienced SAP Professional to fill the role of Technical Service Manager in our Bogota, Colombia office.About the Job:This is a unique opportunity for a highly skilled and motivated individual to join our team as a Technical Service Manager. As a key member of our team, you will be responsible for delivering high-quality...

  • Expert SAP Technical Service Lead

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    **Job Title:** Expert SAP Technical Service LeadSAP SE is seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager. The successful candidate will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption...

  • SAP Technical Service Manager

    hace 3 meses

    Bogotá, Cundinamarca, Colombia SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Technical Service Manager

    hace 3 días

    Bogotá, Colombia SAP SE A tiempo completo

    We are seeking an accomplished SAP Professional with a technical background to join our team as a Technical Service Manager. You will be instrumental in delivering high-quality technical managed services, supporting Rise with SAP customers in their SAP S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service...

  • SAP Technical Service Manager

    hace 2 meses

    Bogotá, Colombia SAP A tiempo completo

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Technical Service Manager: SAP Enterprise Cloud Services

    hace 2 meses

    Bogotá, Colombia SAP A tiempo completo

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Sap Se Technical Leadership Position

    hace 11 horas

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    We are seeking a highly skilled SAP Professional to assume the role of Technical Service Manager. This position plays a vital part in delivering top-notch technical managed services, supporting Rise with Sap customers in their S/4HANA Private Cloud adoption journey, and ensuring customer satisfaction through effective service delivery.**Key...

  • Technical SAP Commerce Cloud Consultant

    hace 7 meses

    Bogotá, Colombia SAP A tiempo completo

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • Technical SAP Commerce Cloud Consultant

    hace 7 meses

    Bogotá, Colombia SAP A tiempo completo

    We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...

  • SAP Technical Expert

    hace 3 semanas

    Bogotá, Cundinamarca, Colombia B. Braun Business Services S.A.S. A tiempo completo

    As a SAP Technical Expert within our Enterprise Application - SAP Development and Technologies team, you will be working mainly on: - Analyzing and Troubleshooting - Provisioning of technical services - Close collaboration with SAP Integration, SAP Hosting and all EA functional teams The SAP Development and Technologies team supports the SAP teams...

  • E-commerce Technical Specialist with SAP Commerce Cloud Expertise

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleWe are seeking an experienced E-commerce Technical Specialist to join our team, where you will play a crucial role in helping our customers unlock the full potential of SAP Commerce Cloud. As part of our fast-paced growth business, you will be responsible for providing in-depth technical knowledge and support to ensure seamless project...

  • Cloud Transformation Lead: SAP S/4 HANA Adoption Expert

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    About the Role:We are seeking an accomplished SAP Technology Consultant to join our SAP Enterprise Cloud Services team as a Technical Service Manager (TSM). In this role, you will contribute to SAP's global strategy by supporting customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise.Key Responsibilities:Act as a trusted...

  • Technical SAP Commerce Cloud Consultant

    hace 7 días

    Bogotá, Colombia SAP SE A tiempo completo

    Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team...

  • Customer Success Manager Advisor

    hace 4 meses

    Bogotá, Cundinamarca, Colombia SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Success Manager Senior Advisor

    hace 4 meses

    Bogotá, Cundinamarca, Colombia SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Sap Se Technical Ecommerce Solutions Architect

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    At Sap Se, we are seeking a highly skilled Technical Ecommerce Solutions Architect to join our team. As a key member of our organization, you will be responsible for supporting our customers' adoption process during their entire Value Journey. This includes providing in-depth technical knowledge of the Sap Commerce Cloud platform and other CX products.We...

  • Technical Service Solutions Manager

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Sapiens International A tiempo completo

    Sapiens International: Cloud Infrastructure and Support Expert OpportunitySalary: $80,000 - $120,000 per yearWe are seeking a highly skilled Technical Service Solutions Manager to join our team at Sapiens International. This role will be responsible for providing expert-level support for customer business operations, including cloud infrastructure,...

  • Cloud Transformation Specialist: Enterprise Technology Expert

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Role OverviewWe are seeking an experienced Cloud Transformation Specialist to join our SAP Enterprise Cloud Services team as a Technical Service Manager. This key role will contribute to SAP's global strategy by supporting customers with SAP S/4 HANA adoption and cloud transformation journey.About the JobThis challenging position requires a trusted technical...