Customer Success Manager Senior Advisor

hace 7 días


Bogotá Cundinamarca, Colombia SAP A tiempo completo

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Meet Your Team**:
At SAP, we're passionate about helping our customers achieve their business goals through innovative technology solutions. The BTP Customer Success team is at the forefront of this mission, working closely with customers to ensure they get the most value out of our platform. We are a collaborative, results-oriented team that thrives on solving complex challenges and making a real impact on our customers' success.

**What you'll do**

The Business Technology Platform (BTP) Customer Success Manager (CSM) will proactively engage with an assigned portfolio of customers to drive them to leverage BTP as the go-to platform for integration, extension, innovation, and analysis scenarios within the Intelligent Enterprise.

The BTP CSM will build relationships with technical decision-makers to ensure that SAP customers' consumption of BTP Cloud services aligns with SAP's Intelligent Enterprise strategy. The BTP CSM will also engage customers to activate their initial adoption, promote retention, and foster loyalty.

As the BTP-CSM Senior Advisor, your primary responsibilities will include:

- Partnering with customers to sustainably increase their consumption of SAP Business Technology Platform (BTP) services and coordinating activities with the Account Team by building out a joint outcome-based plan and driving a mutual understanding of IT architecture and business value
- Understanding the big picture, delivering expertise in digital transformation, and advising on technical and business architectures
- Serving as the primary SAP BTP strategic point of contact and orchestrating success resources across SAP and customers by leveraging assets of the SAP BTP engagement model
- Analyzing your customer's technical needs and executing consumption plans for your assigned customers
- Providing recommendations and preparing the customer to make the best use of the solution, in alignment with SAP's strategy and roadmap
- Acting as a voice of the customer to internal SAP stakeholders
- Collaborating with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, and Partners
- The BTP-CSM Senior Advisor may also be assigned to fulfill a customer's premium subscription services

What you bring
- 5-6 years of experience in areas such as Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting
- Foundational knowledge of public cloud platforms (PaaS) and providers
- Excellent understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions
- Professional experience with implementing cloud initiatives
- Multi-lingual skills are a plus, depending on the region
- Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook
- Excellent verbal and non-verbal communication skills
- Excellent analytical skills

Education
- Bachelor's degree or equivalent

Professional Training & Certification
- Certification in enterprise architecture (e.g., TOGAF) is a plus
- Familiarity with design thinking methodology is a plus

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 401898 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.



  • Bogotá, Cundinamarca, Colombia Avolution A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe? Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers? If so, we want to talk to you. ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Ingepsy A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe?Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers?If so, we want to talk to you.ABOUT THE COMPANYThe best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Trellix A tiempo completo

    Mid-Enterprise Account Manager - Switzerland & AustriaCustomer Success ManagerCustomer Success Manager FranceSoftware Development Engineer C++Customer Success ManagerCustomer Success ManagerCustomer Success ManagerSenior Software Development EngineerSoftware Development EngineerCustomer Success ManagerSenior Customer Success Manager - Netherlands/Irealand -...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Avolution A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe?Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers?If so, we want to talk to you.ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Avolution Limited A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe?Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers?If so, we want to talk to you.ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Avolution A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe?Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers?If so, we want to talk to you.ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and...


  • Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Manager** **Customer Success. **experience in EMS systems and/or in the phases of selection, design and implementation of energy management systems will be an asset, for our client, a multinational company specializing in digital...

  • Customer Service Advisor

    hace 1 semana


    Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    **Position**: Customer Service Advisor / Executive **Location**: Bogotá, Colombia **Contract Type**: Indefinite **Qualifications**: - Academic Level: High School Graduate, Technician, Technologist, or Professional - Desirable Work Experience - English Proficiency: B2+ or higher - Not open to students **Responsibilities**: - Sales of prepaid products...


  • Bogotá, Colombia Genesys A tiempo completo

    Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees.Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Clevertap A tiempo completo

    About the Role: As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.What will you do: Drive the product adoption to help customer...


  • Bogotá, Cundinamarca, Colombia SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Clevertap A tiempo completo

    About the Role: As a Customer Success Manager you will be responsible for providing complete support to the CleverTap customers on value realization, solution engineering and product adoption with the customer's system, retain and grow CleverTap business by effective customer success management.What will you do: Drive the product adoption to help customer...


  • Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...


  • Bogotá, Cundinamarca, Colombia SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Service Advisor

    hace 19 horas


    Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    **JOIN OUR TEAM! Customer Service Advisor - Mobile Phone Campaign** **Location**: Bogotá, Cll 93 #19-58 **Contract Type**: Full-time Are you passionate about providing excellent customer service and have a knack for sales? This is your chance to shine. We are looking for individuals like you to join a renowned mobile phone company in the United...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Trellix A tiempo completo

    **About** Trellix**: **Trellix, the trusted CISO ally, is redefining the future of cybersecurity and soulful work.** Our comprehensive, GenAI-powered platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Along with an extensive partner ecosystem, we accelerate...

  • Customer Success Manager

    hace 2 semanas


    Bogotá, Colombia The Global Talent Co. A tiempo completo

    **Customer Success Manager**: **Full-time (40-Hours Per Week), Remote** **About Us**: At** The Global Talent Co.,** we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals. This role is...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Colombia Broadvoice A tiempo completo

    POSITION: Customer Success ManagerLOCATION: Colombia/RemoteDEPARTMENT: Customer Success ManagementREPORTS TO: CSM Manager, Virgilio MuelasPOSITION SUMMARY: Broadvoice is looking for an experienced Customer Success Manager to join our growing team.A successful candidate will orchestrate the customer journey through proactive engagement strategies, guide...

  • Customer Success Advisor

    hace 1 semana


    Bogotá, Colombia Hexagon Ab A tiempo completo

    Workplace Type: HybridBusiness Unit: ALIResponsibilitiesHexagon's Asset Lifecycle Intelligence division (Hexagon ALI) is seeking a Customer Success Advisor.This is a remote position to support our customers in Americas, EMIA or APAC regions.In this role, you will help drive ongoing business value and outcomes for the customer leveraging automation and...

  • Customer Success Advisor

    hace 1 semana


    Bogotá, Colombia Hexagon Ab A tiempo completo

    Workplace Type: Hybrid Business Unit: ALI Responsibilities Hexagon's Asset Lifecycle Intelligence division (Hexagon ALI) is seeking a Customer Success Advisor.This is a remote position to support our customers in Americas, EMIA or APAC regions.In this role, you will help drive ongoing business value and outcomes for the customer leveraging automation and...