SAP Technical Service Manager
hace 4 semanas
We are seeking an accomplished SAP Technology Consultant to join our SAP Enterprise Cloud Services (ECS) team as a Technical Service Manager (TSM). As a TSM, you will play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape.
- You will serve as a trusted technical advisor to our customers and partners, analyzing customer business requirements and working across SAP ECS and other SAP departments to provide quality services, resolve technical complexities, and accompany them throughout their cloud transformation journey.
Key Responsibilities:
- Primary contact for customers for discussions about technology and innovations and serve as an escalation point for technical issues.
- Understand the customer business, goals, and challenges to suggest solutions & services.
- Identify and position offerings by SAP ECS that deliver value to the customer.
- Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology, and tools.
- Understand the SAP high availability or disaster recovery architecture, network, and virtual technologies.
- Experience and knowledge in SAP NetWeaver Administration, migration, and upgrades.
- Identify top issues, define service plans, and drive implementation of identified action items across customer landscapes.
- Understanding of various SAP cloud solutions and integration scenarios (good to have).
- Design optimal SAP configuration to maximize system performance and availability.
Requirements:
- Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
- Solid knowledge of SAP Technologies and Products (SAP Basis, HANA, S/4); certification is highly beneficial.
- Work experience with at least one hyperscaler (AWS, Azure, GCP); certification is a plus.
- Analytical, solution-oriented, and experienced in working with cross-cultural teams.
Salary: $85,000 - $110,000 per annum, depending on experience and qualifications.
Location: Bogota, Colombia
Work model: Hybrid - 3x a week onsite
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