Customer Success Manager Advisor

hace 4 meses

Bogotá Cundinamarca, Colombia SAP A tiempo completo

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Meet Your Team**:
At SAP, we're passionate about helping our customers achieve their business goals through innovative technology solutions. The BTP Customer Success team is at the forefront of this mission, working closely with customers to ensure they get the most value out of our platform. We are a collaborative, results-oriented team that thrives on solving complex challenges and making a real impact on our customers' success.

**What you'll do**

The Business Technology Platform (BTP) Customer Success Manager (CSM) will proactively engage with an assigned portfolio of customers to drive them to leverage BTP as the go-to platform for integration, extension, innovation, and analysis scenarios within the Intelligent Enterprise.

The BTP CSM will build relationships with technical decision-makers to ensure that SAP customers' consumption of BTP Cloud services aligns with SAP's Intelligent Enterprise strategy. The BTP CSP will also engage customers to activate their initial adoption, promote retention, and foster loyalty.

**As the BTP-CSM Advisor, your primary responsibilities will include**:

- Proactively engaging with customers to sustainably increase their consumption of SAP Business Technology Platform (BTP) services and coordinating activities with the Account Team
- Analyzing the big picture, demonstrating expertise in digital transformation, and coaching on technical and business architectures
- Serving as the primary SAP BTP point of contact and orchestrating success resources across SAP and customers as defined in the SAP BTP engagement model
- Analyzing your customer's technical needs and defining consumption plans for your assigned customers
- Providing recommendations and preparing the customer to make the best use of the solution, in alignment with SAP's strategy and roadmap
- Acting as a voice of the customer to internal SAP stakeholders
- Collaborating with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, and Partners
- The BTP-CSM Advisor may also be assigned to fulfill a customer's premium subscription services

**What you bring**
- 3-4 years of experience in areas such as Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting
- Foundational knowledge of public cloud platforms (PaaS) and providers
- Deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions
- Multi-lingual skills are a plus, depending on the region
- Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook
- Excellent verbal and non-verbal communication skills
- Excellent analytical skills

**Education**
- Bachelor's degree or equivalent

**Professional Training & Certification**
- Certification in enterprise architecture (e.g., TOGAF) is a plus
- Familiarity with design thinking methodology is a plus

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 401900 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

  • Customer Success Manager

    hace 4 semanas

    Bogotá, Cundinamarca, Colombia Avolution A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe? Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers? If so, we want to talk to you. ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound...

  • Customer Service Advisor

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    **Position**: Customer Service Advisor / Executive **Location**: Bogotá, Colombia **Contract Type**: Indefinite **Qualifications**: - Academic Level: High School Graduate, Technician, Technologist, or Professional - Desirable Work Experience - English Proficiency: B2+ or higher - Not open to students **Responsibilities**: - Sales of prepaid products...

  • Customer Success Manager

    hace 4 semanas

    Bogotá, Colombia Avolution A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe? Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers? If so, we want to talk to you. ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound and...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Colombia INGEPSY A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe? Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers? If so, we want to talk to you. ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound...

  • Customer Success Manager

    hace 5 días

    Bogotá, Colombia Avolution A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe? Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers? If so, we want to talk to you. ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Colombia Avolution Limited A tiempo completo

    Do you want to be part of a dynamic team that works with some of the largest organizations across the globe? Do you want to work in a fully remote, collaborative environment with hard-working and friendly co-workers? If so, we want to talk to you. ABOUT THE COMPANY The best of all worlds: join Avolution, a highly regarded, worldwide, financially sound...

  • Manager Customer Success

    hace 4 meses

    Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Manager** **Customer Success ** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**:As a Customer Success Manager,...

  • Customer Success Manager Senior Advisor

    hace 4 meses

    Bogotá, Cundinamarca, Colombia SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Technical Customer Success Manager

    hace 2 meses

    Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Manager** **Customer Success. **experience in EMS systems and/or in the phases of selection, design and implementation of energy management systems will be an asset, for our client, a multinational company specializing in digital...

  • Customer Service Advisor

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    **JOIN OUR TEAM! Customer Service Advisor - Mobile Phone Campaign** **Location**: Bogotá, Cll 93 #19-58 **Contract Type**: Full-time Are you passionate about providing excellent customer service and have a knack for sales? This is your chance to shine. We are looking for individuals like you to join a renowned mobile phone company in the United...

  • Customer Success Manager

    hace 3 meses

    Bogotá, Cundinamarca, Colombia SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Success

    hace 2 semanas

    Bogotá, Colombia Buscojobs Colombia A tiempo completo

    Customer Experience (Cx) Manager Bogotá, Bogota D.C. INGEPSY Hoy PLEASE SUBMIT YOUR CV IN ENGLISH Job Description: We are seeking a Customer Experience (CX) Manager to lead and optimize our customer experience strategies. Customer Service Manager Bogotá, Bogota D.C. NielsenIQ Hoy Job Description: The role will be to manage and develop a...

  • Customer Success Manager

    hace 2 meses

    Bogotá, Cundinamarca, Colombia TapClicks A tiempo completo

    **About The Role**: As a Customer Success Manager, you'll be responsible for owning the holistic client relationship, from onboarding and maintaining revenue to uncovering further opportunities and growing our partnership. You'll be the face of TapClicks. Beyond working directly with the client, you'll work cross-functionally with the Product team,...

  • Customer Success Manager

    hace 3 meses

    Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...

  • Specialist Customer Success Manager

    hace 4 semanas

    Bogotá, Cundinamarca, Colombia SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Service Advisor

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    **Join Our Team!** **Position**: Customer Service Representative - Medical Insurance Assistance **Company**: CUSTOMER OPERATION SUCCES S.A.S. Are you passionate about helping others? This is your opportunity! We are looking for enthusiastic individuals to provide exceptional service in medical insurance. **Requirements**: - English: B2+ - C1 - Education:...

  • Sr. Customer Success Manager

    hace 5 días

    Bogotá, Colombia Genesys A tiempo completo

    Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...

  • Customer Success Manager

    hace 2 semanas

    Bogotá, Colombia Sagan A tiempo completo

    Job Title: Customer Success ManagerLocation: Remote (EST Time zone)Salary Range: up to 3500 USDWork Schedule: Monday - Friday, 9:00 AM to 6:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...

  • Customer Success Manager

    hace 1 semana

    Bogotá, Colombia Sagan A tiempo completo

    Job Title: Customer Success ManagerLocation: Remote (EST Time zone)Salary Range: up to 3500 USDWork Schedule: Monday - Friday, 9:00 AM to 6:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...

  • Customer Success Manager

    hace 7 días

    Bogotá, Colombia INGEPSY A tiempo completo

    Job Title : Customer Success Manager Location : Remote (EST Time zone) Salary Range : up to 3500 USD Work Schedule : Monday - Friday, 9 : 00 AM to 6 : 00 PM (EST) NOTE : INDEPENDENT CONTRACTOR POSITION Company Overview : Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the...