Customer Success Manager Advisor

hace 2 meses


Bogotá Cundinamarca, Colombia SAP A tiempo completo

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**Meet Your Team**:
At SAP, we're passionate about helping our customers achieve their business goals through innovative technology solutions. The BTP Customer Success team is at the forefront of this mission, working closely with customers to ensure they get the most value out of our platform. We are a collaborative, results-oriented team that thrives on solving complex challenges and making a real impact on our customers' success.

**What you'll do**

The Business Technology Platform (BTP) Customer Success Manager (CSM) will proactively engage with an assigned portfolio of customers to drive them to leverage BTP as the go-to platform for integration, extension, innovation, and analysis scenarios within the Intelligent Enterprise.

The BTP CSM will build relationships with technical decision-makers to ensure that SAP customers' consumption of BTP Cloud services aligns with SAP's Intelligent Enterprise strategy. The BTP CSP will also engage customers to activate their initial adoption, promote retention, and foster loyalty.

**As the BTP-CSM Advisor, your primary responsibilities will include**:

- Proactively engaging with customers to sustainably increase their consumption of SAP Business Technology Platform (BTP) services and coordinating activities with the Account Team
- Analyzing the big picture, demonstrating expertise in digital transformation, and coaching on technical and business architectures
- Serving as the primary SAP BTP point of contact and orchestrating success resources across SAP and customers as defined in the SAP BTP engagement model
- Analyzing your customer's technical needs and defining consumption plans for your assigned customers
- Providing recommendations and preparing the customer to make the best use of the solution, in alignment with SAP's strategy and roadmap
- Acting as a voice of the customer to internal SAP stakeholders
- Collaborating with colleagues from various groups, including Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, and Partners
- The BTP-CSM Advisor may also be assigned to fulfill a customer's premium subscription services

**What you bring**
- 3-4 years of experience in areas such as Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting
- Foundational knowledge of public cloud platforms (PaaS) and providers
- Deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions
- Multi-lingual skills are a plus, depending on the region
- Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook
- Excellent verbal and non-verbal communication skills
- Excellent analytical skills

**Education**
- Bachelor's degree or equivalent

**Professional Training & Certification**
- Certification in enterprise architecture (e.g., TOGAF) is a plus
- Familiarity with design thinking methodology is a plus

**Bring out your best**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 401900 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.



  • Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    **Position**: Customer Service Advisor / Executive **Location**: Bogotá, Colombia **Contract Type**: Indefinite **Qualifications**: - Academic Level: High School Graduate, Technician, Technologist, or Professional - Desirable Work Experience - English Proficiency: B2+ or higher - Not open to students **Responsibilities**: - Sales of prepaid products...

  • Customer Success Manager

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Teamtailor A tiempo completo

    Customer Success ManagerAt Teamtailor, we're revolutionizing the way companies work with employer branding and recruiting online. We're looking for a talented Customer Success Manager to join our team and help us achieve our mission.About the RoleWe're seeking a seasoned professional with experience in SaaS, HR, or Recruiting to lead our customer success...


  • Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    HR Profile, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Manager** **Customer Success ** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**:As a Customer Success Manager,...


  • Bogotá, Cundinamarca, Colombia SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Service Advisor

    hace 3 semanas


    Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    **JOIN OUR TEAM! Customer Service Advisor - Mobile Phone Campaign** **Location**: Bogotá, Cll 93 #19-58 **Contract Type**: Full-time Are you passionate about providing excellent customer service and have a knack for sales? This is your chance to shine. We are looking for individuals like you to join a renowned mobile phone company in the United...

  • Customer Success Manager

    hace 1 semana


    Bogotá, Bogotá D.E., Colombia Teamtailor A tiempo completo

    At Teamtailor, we're expanding our Customer Success department and seeking a skilled Customer Success Manager to join our team. As a key member of our team, you will be responsible for implementing and onboarding new customers, helping them utilize our platform to its full potential, and working proactively with renewals. Your key responsibilities will...


  • Cundinamarca, Colombia Appinio Gmbh A tiempo completo

    Job Title: Senior Customer Success Manager - LATAMAbout the Role:We are seeking a highly experienced Senior Customer Success Manager to join our team in LATAM. As a key member of our customer success team, you will be responsible for driving long-term client success by strategically aligning our solutions with client business objectives and managing complex...

  • Customer Success Manager

    hace 3 semanas


    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our products and services by our customers.Key ResponsibilitiesDevelop and execute customer success plans to drive customer adoption and...


  • Bogotá, Bogotá D.E., Colombia Teamtailor A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Teamtailor. As a key member of our Customer Success department, you will be responsible for implementing and onboarding new customers, helping them get the most out of our platform, and working strategically with them to achieve their goals.As a Customer Success...


  • Bogotá, Bogotá D.E., Colombia Teamtailor A tiempo completo

    {"h1": "Customer Success Manager at Teamtailor", "p": "At Teamtailor, we're expanding our Customer Success department and looking for a strong relationship-builder to join our team and take care of our American clients. As a Customer Success Manager, you will be responsible for implementing and onboarding new customers, helping them use Teamtailor at its...

  • Customer Success Manager

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Teamtailor A tiempo completo

    Unlock Your Potential as a Customer Success Manager at TeamtailorAre you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? We're seeking a highly motivated and results-driven Customer Success Manager to join our team at Teamtailor.As...


  • Bogotá, Cundinamarca, Colombia SAP A tiempo completo

    **We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention by delivering exceptional customer experiences.Key ResponsibilitiesDevelop and execute customer success plans to ensure customer satisfaction and...

  • Customer Success Manager

    hace 4 semanas


    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Customer Success Manager to join our team at SAP. As a Customer Success Manager, you will be responsible for driving customer satisfaction and retention by delivering exceptional customer experiences and ensuring that our customers achieve their business goals.Key ResponsibilitiesDevelop and execute...


  • Bogotá, Bogotá D.E., Colombia Sap A tiempo completo

    **About the Role**We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring customer satisfaction and retention by providing exceptional support and guidance throughout their journey with our solutions.**Key Responsibilities**Provide proactive and reactive...


  • Bogotá, Cundinamarca, Colombia TapClicks A tiempo completo

    **About The Role**: As a Customer Success Manager, you'll be responsible for owning the holistic client relationship, from onboarding and maintaining revenue to uncovering further opportunities and growing our partnership. You'll be the face of TapClicks. Beyond working directly with the client, you'll work cross-functionally with the Product team,...

  • Customer Service Advisor

    hace 2 semanas


    Bogotá, Cundinamarca, Colombia Group Customer operation success A tiempo completo

    **Join Our Team!** **Position**: Customer Service Representative - Medical Insurance Assistance **Company**: CUSTOMER OPERATION SUCCES S.A.S. Are you passionate about helping others? This is your opportunity! We are looking for enthusiastic individuals to provide exceptional service in medical insurance. **Requirements**: - English: B2+ - C1 - Education:...

  • Customer Success Manager

    hace 4 semanas


    Bogotá, Cundinamarca, Colombia HRprofile A tiempo completo

    **HR Profile**, a consulting firm specializing in recruitment and selection of professionals for the LATAM region, is seeking an **Customer Success Manager** for our client, a multinational company specializing in digital development and agile solutions, with operations in the USA, Chile, Mexico, and Colombia. **Objective**: As a Customer Success Manager,...

  • Customer Success Manager

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at SAP. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction, retention, and growth through strategic account planning, customer engagement, and solution implementation.Key...

  • Customer Success Manager

    hace 2 semanas


    Bogotá, Bogotá D.E., Colombia Clara A tiempo completo

    About ClaraClara is a leading spend management platform for companies in Latin America, offering a comprehensive solution that includes locally-issued corporate cards, Bill Pay, financing solutions, and a highly-rated software platform.Job DescriptionWe are seeking a Customer Success Manager who will be responsible for developing a sustainable relationship...