Technical Support Analyst
hace 2 meses
About DEUNA
We are a rapidly growing startup that simplifies global payments and powers next generation commerce in a single platform. With our products, we've consolidated hundreds of payment solutions in a single integration, harness an intuitive payment orchestration method, and centralize payment reconciliation.
We are currently present all across LATAM and looking for exceptional talent to join our team and continue revolutionizing the world of payments
We are seeking a proactive and customer-oriented Technical Support Analyst to join our team. This role will be responsible for gathering and tracking operational requirements and incidents, monitoring client health, and ensuring a high level of customer satisfaction. The ideal candidate will possess strong analytical skills and a desire to provide top-notch technical support. This role includes night shifts.
Key Responsibilities:
- Collect and document operational requirements and incidents from clients.
- Monitor and assess client system health to proactively identify issues.
- Manage incident resolution processes, ensuring timely and effective communication with stakeholders.
- Collaborate with cross-functional teams to address client concerns and enhance service delivery.
- Utilize tools such as JIRA and Zendesk for tracking and managing support requests.
- Provide technical assistance and guidance to clients on system usage and best practices.
Qualifications:
- Experience with JIRA and Zendesk is highly desirable.
- General knowledge of AWS.
- Familiarity with programming languages such as TypeScript, Java, and Go.
- Understanding of transaction processing with Payment Service Providers (PSPs) is a plus.
- Knowledge of Vtex, Magento, Shopify is a plus.
Skills:
- Strong analytical and problem-solving skills.
- Excellent communication skills, verbal and written.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Customer-centric mindset with a proactive approach to issue resolution.
- English: Intermediate level (reading and writing).
- Portuguese is desirable.
Education & Experience: Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. Previous experience in technical support or incident management is a plus.
If you are passionate about technology and providing exceptional support to clients, we would love to hear from you
What will you find when you join DEUNA?
- A multicultural team distributed throughout LATAM.
- Dynamism, agility, and constant innovation.
- Being part of a high-impact solution for an entire region.
- The best tools and technology to operate.
- Being part of the startup culture.
- We are in full expansion
Benefits:
- Vacations and additional PTO.
- Remote work from anywhere.
- Economic support for internet and cell phone line.
- We all own DEUNA; we offer stock options.
- Multidisciplinary, diverse, and dynamic team.
- Growth and career path.
Be part of a dynamic team that's creating the next generation payments platform.
Join us at DEUNA
#J-18808-Ljbffr-
Technical Support Analyst
hace 3 meses
Colombia ACI Worldwide, Inc. A tiempo completoIf you’ve ever used an ATM, paid a bill through your phone, sent money to a friend, or shopped online, chances are your transaction was safeguarded and processed using our software. Now it’s your turn to serve the payment needs of organizations and people the world over. As a Technical Support Analyst in Bogotá (Colombia) , you will join a...
-
Technical Support Liaison
hace 1 mes
Colombia Support Shepherd A tiempo completoAbout the RoleWe are seeking a proactive and dynamic technical support specialist to join our team at Support Shepherd. This pivotal role requires delivering exceptional support to our valued customers by providing timely and effective assistance, ensuring a seamless user experience, and fostering strong customer satisfaction.Key ResponsibilitiesDevelop a...
-
Technical Customer Support Associate
hace 4 semanas
Colombia Support Shepherd A tiempo completoAbout the Role:We are seeking a skilled Technical Customer Support Associate to join our team at Support Shepherd. As a key member of our customer support team, you will play a vital role in delivering exceptional support to our valued customers.Key Responsibilities:Develop a deep understanding of our product and its functionalities to effectively assist...
-
Technical Support Expert for Digital Products
hace 2 semanas
Colombia Support Shepherd A tiempo completoCompany OverviewWe are a comprehensive library of interfaces from top digital products, helping product designers find inspiration in less time. Our extensive mobile app design reference library has over 100,000 iOS and Android screenshots from 500 best-designed apps like Airbnb, Netflix, and Snapchat.Salary Range$1,500-$1,800 USD per month.About the RoleAs...
-
Streaming Technical Support Analyst
hace 6 meses
Colombia Genius Sports A tiempo completo**A **B**it **A**bout **U**s** Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over...
-
Tech Support Analyst
hace 6 meses
Colombia, Huila Parser Limited A tiempo completo**Tech Support Analyst - (LATAM)** This position offers you the opportunity to join a fast-growing technology organisation that is redefining productivity paradigms in the software engineering industry. If you are passionate about technology and want to learn about new trends that are shaping human behavior, this opportunity is for you. As a Support...
-
Highly Skilled Technical Support Specialist
hace 1 mes
Colombia ACI Worldwide, Inc. A tiempo completoAs a highly skilled technical support specialist, you will play a pivotal role in safeguarding and processing transactions for organizations and individuals worldwide. This dynamic position is ideal for an individual with excellent written and verbal communication skills, who can provide outstanding software application/system support to our customers.ACI...
-
Technical Support Specialist
hace 2 meses
Colombia WPDeveloper A tiempo completoTechnical Support Specialist - WPDeveloperWe are seeking a skilled Technical Support Specialist to join our team at WPDeveloper. As a Technical Support Specialist, you will be responsible for providing exceptional customer support to our clients, ensuring their Shopify and SaaS applications are running smoothly.Key Responsibilities:Respond to customer...
-
HRis Support Analyst
hace 6 meses
Colombia Solvo Global A tiempo completo**Position**:HRIS Support Analyst **City**:Medellín (On site) **Schedule**:Monday to friday from 10am to 7pm **Remuneration**: $4'000.000 - 4'500.000 **Job description**: **Responsabilities**: - Coordinate and perform activities and support data transmissions related to integration of data and systems such as direct 180 and 360 feeds between iSolved...
-
Support Analyst
hace 6 meses
Colombia Ci&T A tiempo completoWe partner with the world’s most valuable brands to build digital solutions that transform businesses. As a digital native, we bring a 29-year track record of accelerating business impact through complete and scalable digital solutions. With a global presence of 6,000+ professionals in strategy, research, data science, design and engineering, we unlock...
-
Technical Support
hace 2 días
Colombia DataArt Solutions, Inc A tiempo completoIf you received this vacancy from our recruiters — read our Privacy Notice. Project overview We are building a 2-level support system for the internal applications of a UK-US-based client who provides outsourced investment services to customers. Position overview We are seeking a dedicated and skilled Technical Support Engineer to join our team....
-
Technical Support Specialist
hace 2 meses
Colombia Ideaware Co A tiempo completoWhat we’re looking for Ideaware is looking for a talented Technical Support Specialist to join our technology team and work on an inspiring international project with one of our partners in the U.S. This is a unique opportunity to work alongside a highly experienced team and contribute to the support and growth of a high-growth multi-vendor marketplace...
-
Technical Support Specialist
hace 2 meses
Colombia Deuna A tiempo completoAbout DEUNAWe are a rapidly growing startup that simplifies global payments and powers next-generation commerce in a single platform. With our products, we've consolidated hundreds of payment solutions in a single integration, harnessed an intuitive payment orchestration method, and centralized payment reconciliation.We are currently present all across LATAM...
-
Technical Support Specialist
hace 2 semanas
Colombia Recruitment Solution A tiempo completoAbout the RoleThis position is responsible for providing Level 2 technical support, ensuring seamless IT operations and excellent customer experience.What You Need to SucceedProficiency in English [C1] is required.Familiarity with API calls, logs, and SQL is necessary for success in this role.Compensation PackageThe salary for this position is $4,200,000 per...
-
Cloud Technical Support
hace 6 meses
Colombia Sangoma A tiempo completo**Cloud Technical Support** Sangoma’s value proposition is audaciously simple, our solution is highly scalable and our level of service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market which includes: UCaaS, Collaboration, Video, Contact Center, Virtualization, Access...
-
Technical Support Expert
hace 4 semanas
Colombia Ideaware Co A tiempo completoCompany OverviewIdeaware Co is a technology-driven company that strives to deliver exceptional support solutions to its clients. Our team is passionate about providing top-notch services and building long-term relationships with our partners.Job DescriptionWe are seeking a highly motivated Technical Support Expert to join our dynamic technology team. As a...
-
Technical Support Specialist
hace 1 mes
Colombia The Credit Pros Intl A tiempo completoExplore Your Potential in the Thriving Credit Repair Industry The Credit Pros Intl is a national leader in credit repair, dedicated to helping clients eliminate negative, inaccurate, outdated, and erroneous items from their credit reports. Our mission extends beyond repair – we educate clients on how the credit system works and empower them to...
-
Technical Support Specialist
hace 1 mes
Colombia IT Concepts A tiempo completoAbout the Role: We are seeking a highly skilled Technical Support Specialist to join our team at IT Concepts. In this role, you will provide comprehensive technical support to our government customers across the United States. You will be responsible for installing, maintaining, testing, and troubleshooting computer systems and equipment to ensure optimal...
-
Technical Support Specialist
hace 3 días
Colombia Gove A tiempo completoOverviewGove seeks a skilled Technical Support Specialist to join its team. The ideal candidate will have a strong background in IT and excellent problem-solving skills.Salary and BenefitsThe estimated salary for this position is ₹8,00,000 - ₹12,00,000 per annum, depending on experience and qualifications. Gove offers a comprehensive benefits package,...
-
Technical Support Specialist for Payment Processing
hace 4 semanas
Colombia ACI Worldwide, Inc. A tiempo completoSafeguarded transactions and payments are a direct result of our software used in ATMs, bill payments, money transfers, and online shopping.As a Technical Support Analyst at ACI Worldwide, Inc. in Bogotá, Colombia, you will serve the payment needs of organizations and people worldwide.Job SummaryProvide exceptional software application/system support to...