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Technical Support Specialist for Payment Processing

hace 1 mes


Colombia ACI Worldwide, Inc. A tiempo completo

Safeguarded transactions and payments are a direct result of our software used in ATMs, bill payments, money transfers, and online shopping.

As a Technical Support Analyst at ACI Worldwide, Inc. in Bogotá, Colombia, you will serve the payment needs of organizations and people worldwide.

Job Summary

Provide exceptional software application/system support to customers working with complex software systems, reproducing reported issues, and applying diagnostic analysis to solve problems.

Excellent written and verbal skills are required, with confidence in customer-facing discussions and internal technical teams.

A strong work ethic, flexibility, and technical skills for basic to mid-level customer support are essential.

This opportunity offers professional growth in skills and technical knowledge with a world-class organization in payment processing.

You will work during US business hours, 8:00 AM – 5:00 PM ET, Monday through Friday, and provide rotation on-call hours during evenings and weekends.

Required Experience and Capabilities:

  • Fluent English is mandatory.
  • Strong experience with LINUX/UNIX/AIX/SOLARIS/WINDOWS operating systems.
  • Proficient in JAVA, troubleshooting application logfiles.
  • Knowledgeable in TCP/IP networking.
  • Database experience in ORACLE and Postgres.
  • Proficient in online and remote-connecting software.
  • Excellent time and task management skills.
  • Excellent written and verbal communication skills.
  • Able to work in a professional office environment.
  • Proficient in a voice-chat environment.
  • Able to adhere to internal documentation requirements and time tracking.
  • Understand and adhere to all corporate policies.

Desirable Skills & Qualifications:

  • 2 years of customer service experience in a helpdesk environment.
  • 1 year or more of basic technical support experience.
  • Understanding of IBM Message Queue (MQ), IBM Websphere (WAS), IBM AIX, Fedwire Funds Service standards, SWIFT FIN & gpi global standards.