Tech Support Analyst

hace 5 meses


Colombia Huila Parser Limited A tiempo completo

**Tech Support Analyst - (LATAM)**

This position offers you the opportunity to join a fast-growing technology organisation that is redefining productivity paradigms in the software engineering industry. If you are passionate about technology and want to learn about new trends that are shaping human behavior, this opportunity is for you.

As a Support Analyst, you will be part of a team environment working to continuously improve one of our client's production platform. An essential part of the role is to leverage a deep understanding of the technical flows that support the business deliverables across all platforms.
You will be responsible for managing and supporting highly-available distributed systems, ensuring the reliability of the production environment, enhancing processes to improve efficiencies and implementing effective governance controls. You will work with a number of proprietary configuration management and deployment systems in close collaboration with other teams.
- Role vacant por people located in Colombia

**Role & Responsibilities**:

- Provide on-call support on a rotational basis and ensure system availability
- Open major incident tickets, and ensure effective resolution and communication of issue status to stakeholders
- Perform incident root cause analysis (RCA), and provide recommended solutions to avoid recurrence of issues

**Experience & Technical Requirements**:

- Knowledge in SQL is a must have
- Knowledge in AWS is a must have
- Strong Unix/Linux background
- Experience in Log Aggregation tools such as Splunk and/or Datadog
- Kubernetes experience is a huge plus
- Excellent English communication skills
- Team first mentality
- Aptitude to run after problems to identify solutions

**What We Offer**:

- A competitive compensation package.
- Flexible and remote work environment.
- Annual budget for learning and training purposes.
- Virtual English lessons.
- Special day gifts.

Come and join our #ParserCommunity.

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