Customer Support Professional

hace 6 días

Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

BruntWork is seeking a highly skilled Customer Support Professional to join our team.

About the Role

This is a remote position, and we are looking for someone who can work independently and as part of a team to provide exceptional service to customers.

Key Responsibilities
  • Respond to customer inquiries via email, chat, and phone, ensuring a positive customer experience.
  • Identify customer needs, research issues, resolve complaints, and provide effective solutions.
  • Create and maintain records of daily problems and the actions taken to resolve them.
  • Troubleshoot fundamental technical issues, providing guidance and support to customers.
  • Work proficiently across various software platforms, including internal tools and customer relationship management (CRM) systems.
  • Collaborate constructively with colleagues from other organizational units and third-party partners to enhance customer satisfaction.
  • Follow established processes and document customer feedback accurately.
  • Meet daily qualitative and quantitative targets for yourself and your team, achieving service, productivity, and quality objectives.
  • Stay updated on industry trends, especially related to electric vehicles (EVs), to provide informed support to customers.
Requirements
  • 3+ years of experience in a customer support role or similar customer-facing position.
  • Excellent verbal and written communication skills, with the ability to adapt communication styles to different customers.
  • Strong problem-solving and troubleshooting skills, with the ability to think quickly and offer practical solutions.
  • Familiarity with electric vehicle technologies and their components is highly desirable.
  • Ability to work independently and as part of a team.
  • Strong phone contact handling skills and active listening abilities.
  • Willingness to become a Subject Matter Expert through continuous learning about products and industry developments.
  • Background in Software or IT products, with a focus on technical support.
  • Experience with Zendesk or similar customer support tools is ideal.
What We Offer

We offer a competitive salary of $70,000 - $90,000 per year, depending on experience. This position is open to remote workers and requires a strong internet connection and computer setup.

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