Technical Support Professional
hace 3 semanas
Job Overview
Solvo S.A.S is seeking a highly skilled and dedicated Technical Support Professional to join our team. As a Technical Support Professional, you will be the first point of contact for our agents and clients, providing timely and effective support through various channels.
Key Responsibilities
- Provide exceptional customer service and technical support to our agents and clients via chat, email, and phone.
- Research and resolve technical issues in a timely and professional manner.
- Troubleshoot and escalate complex issues to senior support staff.
- Communicate effectively with clients and agents through written and verbal communication.
- Work collaboratively with cross-functional teams to resolve issues and improve processes.
Requirements
- High school diploma or equivalent required.
- 1+ year of customer service and technical support experience.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
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