Fintech Support Professional

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Nuvei Corp A tiempo completo

Nuvei Corp: A Leader in Payment Processing

Nuvei Corp is a Canadian fintech company that accelerates the business of clients worldwide. Our modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options, and benefit from card issuing, banking, risk, and fraud management services.

As a Merchant Support Specialist at Nuvei Corp, you will be part of a team that thrives on solving complex problems. You will be dedicated to continually improving our product and providing relentless customer service.

Your Mission

A Merchant Support Specialist is a friendly, diligent, and tech-savvy professional with 24/7 availability. You will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry.

Key Responsibilities

  1. Answer inbound customer service and technical support calls from our merchants.
  2. Leverage documentation and support resources to perform with precision.
  3. Rely on professionalism and tact to resolve occasionally critical or difficult situations.
  4. Ensure timely and effective resolution of merchant requests.
  5. Identify trends and report them to promote continuous process improvement.
  6. Perform any other related tasks deemed essential to the company's success and our merchants' satisfaction.
  7. Shifts: 24/7

Qualifications

  1. Enjoys working within a team while delivering on accountabilities.
  2. Values creating high-quality work.
  3. Executes on well-documented processes and investigates solutions when there is a gap in process documentation.
  4. Energized by professional skill development and learning opportunities in general.
  5. Proud of problem-solving ability.
  6. High school diploma or equivalent.
  7. Experience in customer service.
  8. Fluent in English.

Nuvei Corp offers a wide variety of benefits, including medical, paid vacation time, paid sick time, and a hybrid working environment.

Nuvei Corp is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace.



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