Enterprise Solution Specialist

hace 1 semana

Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

Unlock Your Potential as an Enterprise Solution Specialist


We are seeking a highly skilled Enterprise Solution Specialist to join our team at NielsenIQ. As a Senior Solution & Support Engineer, you will play a crucial role in providing technical support to our customers and prospects.



About the Role

The ideal candidate will have a strong background in technical support and implementation teams, with excellent troubleshooting and problem-solving skills. You will be responsible for providing enterprise-level technical external and internal support to our customers and prospects via a support ticketing system and within Service Level Agreements (SLAs).



  • Provide technical support to customers and prospects via phone, email, or in-person meetings
  • Diagnose, troubleshoot, and resolve technical issues in a timely manner
  • Collaborate with internal teams to ensure seamless onboarding of new customers, including user setups and configurations
  • Monitor and validate data automated processes to ensure accuracy and reliability
  • Document knowledge and educate colleagues on technical cases
  • Stay up-to-date with product knowledge and latest features and functionality


Requirements

To be successful in this role, you will need:



  • Bachelor's degree in information systems, computer science, industrial engineering, or equivalent
  • Experience in technical support or implementation teams
  • Strong troubleshooting and problem-solving skills
  • Excellent customer service orientation
  • Good written and verbal communication skills
  • Proficiency in English and Spanish (written and spoken)
  • Strong SQL background
  • Ability to work outside business hours from time to time
  • Team spirit, self-motivation, and positive attitude
  • Ability to work with multiple interfaces and tasks in a dynamic environment


Nice to Have

While not required, experience in the following areas would be beneficial:



  • Linux systems, utilities, and scripting
  • Supporting an analytic product in a SAAS environment
  • Development skills
  • Knowledge of ETL processes
  • Business orientation specifically in the Retailer domain


About NielsenIQ

At NielsenIQ, we are committed to delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. Our company is the world's leading consumer intelligence company, with operations in 100+ markets covering more than 90% of the world's population.


Our benefits package includes flexible working environment, volunteer time off, LinkedIn Learning, and Employee-Assistance-Program (EAP). We are an equal opportunity employer and welcome candidates who share our mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products.



Salary

Estimated salary: R24_0001790|CO

  • Enterprise Solution Specialist

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Infobip A tiempo completo

    About the RoleWe are seeking an experienced Enterprise Solution Specialist to join our team. In this role, you will be responsible for delivering tailored solutions and nurturing innovation to exceptional customer experiences.Job ResponsibilitiesCollaborate with HQ and regional teams to deliver desired business resultsAct as technical opportunity leads or...

  • Enterprise Sales Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Amazon Web Services Colombia S.A.S. - E40 A tiempo completo

    Job Title: Enterprise Sales SpecialistAbout the RoleAmazon Web Services Colombia S.A.S. - E40 is seeking an experienced Enterprise Sales Specialist to join our team in Bogota, Colombia. The successful candidate will be responsible for driving revenue and increasing market share in a defined geography, meeting or exceeding revenue targets, and developing and...

  • Enterprise Architect

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sap A tiempo completo

    Senior Enterprise Architect Position at SAPSAP is looking for a highly skilled Senior Enterprise Architect to join its dynamic team within the new SAP Customer Services & Delivery board. The ideal candidate will have experience in leading digital transformation using cutting-edge SAP technologies, advancing the RISE with SAP initiative, and promoting Clean...

  • Solution Advisor Specialist For Concur

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    About This JobAt Sap Se, we are seeking a talented and experienced Solution Advisor Specialist For Concur to join our team. In this role, you will provide product and business process consulting assistance to sales team members to facilitate closing sales. We are looking for a professional with a strong background in enterprise business solutions,...

  • Enterprise Business Solutions Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    Job DescriptionSAP Signavio Solution Sales ExecutiveThe Enterprise Business Solutions Specialist partners with the end-to-end account owner to drive solution-specific sales motions, bringing in domain expertise to solve customer business challenges and grow their SAP footprint through renewal and expansion to support long-term customer...

  • Senior Enterprise Network Migration Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sequoia Connect A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Enterprise Network Migration Specialist to join our team at Sequoia Connect. This is an exciting opportunity for an experienced professional to leverage their expertise in network migration and design to drive business growth.In this role, you will be responsible for the enterprise network design process,...

  • Enterprise Automation Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Django Rest Framework A tiempo completo

    Company OverviewWe're Wirex, a revolutionary fintech company that's changing the world with our innovative products and services. Our vision is a world where everyone can enjoy the benefits of digital currency, from sending money across the globe in near-instant time to buying, storing, and exchanging top tokens on a secure platform at competitive...

  • Business Solution Development Manager

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Sap Se A tiempo completo

    Company OverviewSAP SE is a global leader in enterprise software solutions, helping organizations run better and simpler. As a Business Solution Development Manager, you will be part of our sales team, responsible for driving solution-specific sales motions and growing customer success.

  • Technical Sales Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Hewlett Packard Enterprise A tiempo completo

    Company OverviewHewlett Packard Enterprise (HPE) is a global company advancing the way people live and work. We help organizations connect, protect, analyze, and act on their data and applications wherever they reside, from edge to cloud.Job SummaryWe are seeking a Technical Sales Support Specialist to join our team. This role involves working in a hybrid...

  • Enterprise Network Security Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Fortinet, Inc. A tiempo completo

    About the Role:We are seeking a highly skilled Enterprise Network Security Specialist to join our team at Fortinet, Inc.Job Summary:The Enterprise Network Security Specialist will be responsible for pre-sales technical support, sales calls, and post-sales technical assistance. This role requires a strong understanding of networking applications and...

  • Sales Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Lenovo A tiempo completo

    Description and RequirementsWe are seeking a skilled Sales Support Specialist to join our team in the Enterprise Segment. As a key member of our sales team, you will provide operational support for our sales business unit in small and medium enterprises.Key Responsibilities:Understand customer needs and requirementsStay up-to-date with Lenovo's ISG Portfolio...

  • Enterprise Business Development Manager

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Iwg A tiempo completo

    Enterprise Sales Manager Job DescriptionAbout IWG: IWG is a leading global operator of workspace providers with a presence in 128 countries and 3,400 locations worldwide. Our mission is to empower businesses and individuals to work more productively by providing inspiring and collaborative workspaces, communities, and services.Job Purpose: The Enterprise...

  • Strategic Enterprise Consultant

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Oracle A tiempo completo

    Position Summary The ideal candidate will be a seasoned professional with a strong background in enterprise sales and technical solution delivery. They will have a proven track record of driving business growth through strategic partnerships and innovative solutions. Key Responsibilities Provide technical sales support to drive mid to large enterprise...

  • Cloud Transformation Specialist, Enterprise Solutions

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Amazon A tiempo completo

    Job OverviewAmbitious individuals with a passion for cloud transformation are invited to join our team as a Cloud Transformation Specialist, Enterprise Solutions at Amazon.About the RoleWe're seeking highly skilled professionals who can lead and support significant customer programs during the solution and pursuit stages. As a trusted advisor, you'll develop...

  • Senior Enterprise Solutions Architect

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Hire Ventures, Inc. A tiempo completo

    Position Overview:Hire Ventures, Inc. is seeking a Senior Enterprise Solutions Architect to support business growth opportunities in the US Federal market. The ideal candidate will translate customer requirements into a compelling solution vision and communicate that vision in writing.Key Responsibilities:Lead the development of enterprise solutions...

  • Enterprise Sales Specialist, Cloud Solutions, AWS EUC Leader

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Amazon A tiempo completo

    Enterprise Sales Specialist, Cloud Solutions, AWS EUC LeaderAbout the RoleWe are seeking an experienced Enterprise Sales Specialist to lead the sales efforts for our cloud solutions, particularly in the area of End User Computing (EUC). The ideal candidate will have a proven track record of success in cloud sales, with a strong understanding of the EUC...

  • Enterprise Support Specialist

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Dialectica A tiempo completo

    Job Summary:We are seeking an Enterprise Support Specialist to join our team in Bogota, providing exceptional customer service to European clients after 7pm Central European time. The ideal candidate will have a strong passion for fast-paced learning and excellent communication skills.About DIALECTICA:Dialectica is a B2B information services firm that serves...

  • Enterprise Support Manager Position

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo

    About the Role:This position is a fantastic opportunity to join our AWS Enterprise Support team as a Manager. As an Enterprise Support Manager, you will be responsible for leading a team of Technical Account Managers, who will work with external business customers to provide technical support solutions.Key Responsibilities:Manage assigned Enterprise accounts...

  • Cloud Transformation Specialist: Enterprise Technology Expert

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia SAP A tiempo completo

    Role OverviewWe are seeking an experienced Cloud Transformation Specialist to join our SAP Enterprise Cloud Services team as a Technical Service Manager. This key role will contribute to SAP's global strategy by supporting customers with SAP S/4 HANA adoption and cloud transformation journey.About the JobThis challenging position requires a trusted technical...

  • Business Solutions Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    About the Role:We are seeking a highly skilled Business Solutions Specialist to join our Canadian Digital Banking team. In this role, you will be responsible for the successful delivery of software solutions within our digital banking platform.Key Responsibilities:Collaborate with stakeholders to identify business problems and propose solutions.Develop and...