Senior Technical Support Manager
hace 1 mes
At Rockwell Automation, we are looking for a talented Senior Technical Support Manager to join our team. This role is responsible for leading our RSS structures, interacting with stakeholders, and creating strategies to accelerate technical development in RSS Engineers.
Key responsibilities include:
- Leading one of our RSS structures such as Automation Controls or Power Control Business.
- Interacting with stakeholders from Customer Success and Sales, understanding business needs to implement strategies generating more revenue.
- Leading a cross-cultural team, demonstrating good outcomes about customer service and loyalty.
- Creating strategies to accelerate technical development in RSS Engineers, promoting collaboration and providing support and guidance for the team development plan.
- Overseeing the technical support customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing systems.
Required skills and qualifications include:
- Previous experience leading teams or projects.
- Bachelor's degree in Engineering.
- Solid English-speaking skills.
- Knowledge in Factory Talk and Power Flex.
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