IT Support Professional

hace 23 horas


Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo
Job Title: Second Line Service Desk Analyst

About the Role:

We are seeking an experienced IT Support Specialist to join our team at BruntWork. As a Second-Line IT Support Specialist, you will be responsible for resolving complex technical issues escalated from our first-line support team. You will architect and manage sophisticated Microsoft 365 environments, deploy and maintain Intune, and provide expert support for on-premises server environments.

Key Responsibilities:

* Lead the charge in resolving complex technical issues escalated from our first-line support team.
* Architect and manage sophisticated Microsoft 365 environments, including advanced configurations and integrations.
* Spearhead the deployment and maintenance of Intune for streamlined client device management.
* Provide expert support for on-premises server environments, particularly for our finance and accounting clients.
* Drive cloud migration projects, ensuring smooth transitions and optimized performance.
* Collaborate with our elite internal projects team to tackle the most challenging technical issues.
* Shape the future of our services by developing best practices and comprehensive technical documentation.

Requirements:

* 3-5 years of proven IT support experience, with at least 2 years in a second-line or similar advanced role.
* Advanced mastery of Microsoft 365 suite, including Azure AD and cutting-edge security features.
* Extensive hands-on experience with Intune for complex deployments and configurations.
* Strong background in on-premises server technologies, especially in finance/accounting environments.
* Working knowledge of Google Workspace and ability to compare features with Microsoft 365.
* Proficiency with Zoho CRM or similar advanced ticketing systems.
* Exceptional problem-solving skills and ability to thrive under pressure.
* Flexibility to work UK business hours (8 AM to 6 PM) on a shift basis.
* Passion for contributing to the company's technical strategy and service improvement initiatives.
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