Enterprise Support Specialist
hace 2 semanas
Job Summary:
We are seeking an Enterprise Support Specialist to join our team in Bogota, providing exceptional customer service to European clients after 7pm Central European time. The ideal candidate will have a strong passion for fast-paced learning and excellent communication skills.
About DIALECTICA:
Dialectica is a B2B information services firm that serves the world's top business professionals by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.
Responsibilities:
- Provide exceptional customer service to European clients
- Coordinate expert interviews and consultations for European clients
- Resolve client inquiries, concerns, and urgent requests promptly and effectively
- Bridge time zones to ensure timely support for European clients
- Maintain accurate records of client interactions using the company's CRM system
Requirements:
- 0-1 years in a customer service role
- Previous scheduling or coordinating experience is a plus
- Proficient and fluent in English in all language dimensions
- Bachelor's degree or higher (required)
- Availability to work 10:30am - 7:30pm
Compensation:
The estimated salary range for this position is $40,000 - $60,000 per year, depending on qualifications and experience.
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