Enterprise Support Specialist

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Dialectica A tiempo completo

Job Summary:

We are seeking an Enterprise Support Specialist to join our team in Bogota, providing exceptional customer service to European clients after 7pm Central European time. The ideal candidate will have a strong passion for fast-paced learning and excellent communication skills.

About DIALECTICA:

Dialectica is a B2B information services firm that serves the world's top business professionals by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions.

Responsibilities:

  • Provide exceptional customer service to European clients
  • Coordinate expert interviews and consultations for European clients
  • Resolve client inquiries, concerns, and urgent requests promptly and effectively
  • Bridge time zones to ensure timely support for European clients
  • Maintain accurate records of client interactions using the company's CRM system

Requirements:

  • 0-1 years in a customer service role
  • Previous scheduling or coordinating experience is a plus
  • Proficient and fluent in English in all language dimensions
  • Bachelor's degree or higher (required)
  • Availability to work 10:30am - 7:30pm

Compensation:

The estimated salary range for this position is $40,000 - $60,000 per year, depending on qualifications and experience.



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