Enterprise Support Manager

hace 1 mes


Bogotá, Bogotá D.E., Colombia myGwork A tiempo completo
About the Role

This is an exciting opportunity to join the AWS Enterprise Support team as an Enterprise Support Manager. As a key member of our team, you will be responsible for managing technical account managers and overseeing support cases for external business customers.

Key Responsibilities

Manage assigned Enterprise accounts and oversee support cases

Engage with key customers and understand the issues they face

Advocate for customer features and requirements within AWS

Participate in customer meetings and use key customer resolution tools to facilitate rapid resolution of customer concerns

Partner with customers, stakeholders, engineers, and other teams to determine which support activities move forward and in what priority order

About the Team

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. We partner with a global list of customers that are building mission-critical applications on top of AWS services.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer

We value work-life harmony and strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Requirements

Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience

4+ years managing technical teams

Able to communicate fluently in English, within technical and business settings

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