Customer Service Representative
hace 3 semanas
Join TMF Group, a leading global business services provider, and take on the exciting challenge of delivering exceptional customer service as a Customer Service Representative - Technical Support. This role is perfect for individuals who are passionate about problem-solving and have excellent communication skills.
About the RoleWe are seeking a highly skilled and motivated individual to join our team in providing technical support to our clients. As a Customer Service Representative - Technical Support, you will be responsible for answering customer inquiries, troubleshooting technical problems, and escalating complex issues to senior support team members.
The ideal candidate will have excellent communication skills, a strong product knowledge, and the ability to work in a fast-paced environment with multiple priorities. Key skills include problem-solving, time management, and teamwork.
In this role, you will maintain accurate records of customer interactions and contribute to the development of knowledge base articles. You will also be required to communicate complex technical information to customers in a clear and concise manner and contribute to the development of a positive customer experience.
About UsTMF Group is a global business services provider that offers a wide range of services, including financial administration, regulatory compliance, human resources, and payroll. We have over 90 offices worldwide and serve more than 7,000 clients across various industries.
What We OfferWe offer a competitive salary of $60,000 per year, plus benefits, including health insurance, retirement savings plan, and paid time off. Additionally, we provide opportunities for career growth and professional development, as well as a dynamic and supportive work environment.
Requirements- A bachelor's degree in a related field
- Excellent communication skills
- A strong understanding of customer service principles
- Previous experience in a similar role
- Competitive salary: $60,000 per year
- Health insurance
- Retirement savings plan
- Paid time off
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