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Customer Support Coordinator
hace 2 meses
Job Title: Customer Support Dispatcher
About the Role:
The Customer Support Dispatcher plays a vital role in Superior Contracting & Maintenance, a leading construction company dedicated to construction and maintenance. This position involves coordinating daily scheduling buckets, dispatching technicians, and ensuring effective communication between clients and internal teams.
Key Responsibilities:
- Efficiently schedule emergency and non-emergency work orders
- Coordinate and dispatch technicians for maintenance and construction services work orders, optimizing technician routes to maximize productivity and customer satisfaction
- Manage emergency work orders and rescheduling as required, adjusting schedules and resources accordingly
- Maintain accurate and up-to-date records of all dispatch activities such as contact attempts &/or issues with tenants or technicians, on all work orders
- Provide direct updates to clients via email and/or service provider portals
- Liaison with other departments, such as Account Management and Vendor Management, to support overall operational efficiency and effectiveness
- Provide feedback on/from field technicians to Vendor Management to help refine processes and improve service delivery
- Participate in regular weekly team meetings and monthly company meetings to stay informed of company policies, procedures, and operational changes
Requirements:
- Proven experience in customer service or a similar role with a strong focus on calling
- Excellent communication skills, both verbal and written
- Outstanding organizational and multi-tasking abilities
- Ability to take direction and implement action &/or solutions
- Problem-solving attitude with attention to detail
- Fast typing with experience in data entry
- Experience with skilled labor trades and dispatching is a plus
- Proficient in English (oral and written)
Benefits:
- Competitive salary plus performance-based bonuses
- Comprehensive training and professional development opportunities
- A supportive and collaborative work environment
- Opportunities for advancement in a fast-growing company
